How does a young college entrepreneur with a great idea make his dream come true with no real computer skills or a big bank account? For Brian Stewart, the answer was turning to Freelancer.com. Freelancer.com, according to Matt Barrie, CEO, is the largest online outsourcing Web site. “We bring outsourcing down to the consumer level. [...]
Many companies are exploring the value of Business Process Utilities, or BPU, a new delivery model for BPO in which companies trade customization for accelerated implementation and cost savings.
Although the things your mother never told you about outsourcing may be numerous, they generally fall into two main categories, the procurement process and relationship management.
As in any professional or personal relationship, the best way to keep things on a positive note is communication. And since first impressions last, it’s crucial that business process outsourcing (BPO) relationships get off on the right foot, according to Claude Hartridge, Partner and leader of the BPO Transaction Development Group in Europe for PricewaterhouseCoopers.
The past decade has seen a move toward outsourcing as a way to decrease operating costs. The outcome has not been a record of unblemished success, but unanticipated results have played a role in reshaping outsourcing, according to Ellen Quinn, vice president of administration, Yankee Energy.
The benefits of outsourcing traditionally have been described in financial terms. With progress, however, cost reduction benefits have become ‘table stakes’ as even more significant advantages are realized from outsourcing partnerships. Leading organizations have discovered that in addition to cost benefits, outsourcing presents an opportunity to improve the level of service.
There’s a high rate of dissatisfaction among customers with IT outsourcing agreements, according to recent surveys by Deloitte & Touche, Coopers & Lybrand, and others. However, that dissatisfaction appears to signal the industry’s growing pains rather than its demise. The outsourcing market has continued to grow, enjoying a 15 percent to 20 percent annual growth rate for several years.
A recent Coopers and Lybrand survey of 428 high-growth companies revealed some disquieting news. Over half of the companies surveyed were dissatisfied with the overall results of their outsourcing agreements. Things, they said, just didn’t get better.
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