Tag: competivite advantage

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article

When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure. Do you want a single provider or multiple providers? Both have their pros and cons. Neither of the approaches is wrong. But each presents unique challenges, both in operations and in provider management. When IT outsourcing initially evolved, very few […]

Beyond Automation: The Importance of Human Analytics in Social Media Monitoring | Article

Beyond Automation: The Importance of Human Analytics in Social Media Monitoring | Article

Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is generating huge amounts of unstructured data that’s brimming with business insights — from consumer preferences to competitor activities. That’s why many companies are using social media monitoring tools to “listen” to these conversations. These automated tools — from firms such […]

Transforming the Front Office to Achieve Competitive Differentiation, Growth and Profitability | White Paper

Transforming the Front Office to Achieve Competitive Differentiation, Growth and Profitability | White Paper

Customer experience has become a powerful differentiator for organizations of all sizes and types. In today’s ultra-competitive market, businesses must strive to deliver exemplary customer service across all touchpoints and via a proliferating array of channels. With customers becoming more demanding every day – and given the fact that dissatisfied customers often will take their business over to […]