Although ITILv3-based toolsets reduce costs by upwards of 80% over conventional software licensing while also allowing customizations, it requires a well-architected solution to bring that to fruition. This paper discusses CompuCom’s IIMv3TM solution, which integrates the tool platform with cross-functional and platform processes, which is critical to improve IT performance from the data center down [...]
Technology enables business change, but it doesn’t drive it. Jim Stikeleather, Chief Technology Officer at Dell Perot Systems, says change doesn’t happen unless there is an economic value. And that’s why cloud computing will make such a huge impact on outsourced services. It changes companies’ ability to consume IT. “This will create a very different [...]
Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud computing changes the entire picture. [...]
This year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list. Our experts shared their sage assessments. Here’s what they think: Top Events of 2009: ACS: The global recession – pure and simple. The current downturn [...]
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Suppliers we interviewed predicted the following will alter BPO during the [...]
Ed Anderson, CompuCom’s new chief strategy officer, shares his insights on who should move to the cloud, when they should move, and why. He also discusses how racing a sailboat and World War II history taught him important leadership skills.
Learn how senior IT executives are accomplishing business process improvement while facing the top challenges of today.
Explore the levers and choices surrounding a global service desk and its impact on cost.
The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years.
What a year! The U.S. economy changed radically. Industry consolidation became the hallmark of the supplier landscape. Here’s what happened, along with some guesses about how these events might impact the industry in the next 12 to 24 months.
CompuCom offers strategic IT advice in their white paper geared at helping companies weather the current economic slowdown.
This paper discusses how to best take advantage of automation to simplify your infrastructure, lower IT costs and create a highly optimized workplace.
CompuCom’s newest white paper by Tom Vetterani is now available. This white paper focuses on the trend toward remote managed services and how organizations can leverage these services to drive down costs while ensuring the highest level of service quality and end-user satisfaction.
When Al Porco became CIO of the Central Brooklyn Family Health Network, the IT department was in need of an overhaul. It didn’t have the tools, infrastructure, or processes to even make a dent. Working with CompuCom, the healthcare facility is now on the cutting edge. This is the story of its metamorphosis.
This paper addresses the changing attitudes of CIOs with respect to their outsourcing decisions. Cost is still important, but a recent survey finds that CIOs expect business value and quality from trusted outsourcing providers as well.
Learn how to leverage quality frameworks to increase the value of IT investments.
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