Tag: CompuCom

How and Why Cloud Computing Will Change Outsourcing Services | Article

How and Why Cloud Computing Will Change Outsourcing Services | Article

Technology enables business change, but it doesn’t drive it. Jim Stikeleather, Chief Technology Officer at Dell Perot Systems, says change doesn’t happen unless there is an economic value. And that’s why cloud computing will make such a huge impact on outsourced services. It changes companies’ ability to consume IT. “This will create a very different […]

Predictions: Marketplace Turmoil and Change in How Outsourcing Relationships Work Over the Next Five Years | Article

Predictions: Marketplace Turmoil and Change in How Outsourcing Relationships Work Over the Next Five Years | Article

Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud computing changes the entire picture. […]

Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article

Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article

This year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list. Our experts shared their sage assessments. Here’s what they think: Top Events of 2009: ACS: The global recession – pure and simple. The current downturn […]

Changes in BPO: How Technology Is Changing the Landscape | Article

Changes in BPO: How Technology Is Changing the Landscape | Article

In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Suppliers we interviewed predicted the following will alter BPO during the […]

Mitigating Risk in the Race to the Cloud | Article

Mitigating Risk in the Race to the Cloud | Article

Ed Anderson, CompuCom’s new chief strategy officer, shares his insights on who should move to the cloud, when they should move, and why. He also discusses how racing a sailboat and World War II history taught him important leadership skills.

Upcoming Changes in IT Infrastructure Outsourcing | Article

Upcoming Changes in IT Infrastructure Outsourcing | Article

The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years.

2008’s Landmark Events and What They Auger for 2009 | Article

2008’s Landmark Events and What They Auger for 2009 | Article

What a year! The U.S. economy changed radically. Industry consolidation became the hallmark of the supplier landscape. Here’s what happened, along with some guesses about how these events might impact the industry in the next 12 to 24 months.

Rx for Provider Success: How a Forward-Thinking CIO and CompuCom Took Kings County Hospital’s IT Infrastructure from 10 Years Behind to Leading Edge | Article

Rx for Provider Success: How a Forward-Thinking CIO and CompuCom Took Kings County Hospital’s IT Infrastructure from 10 Years Behind to Leading Edge | Article

When Al Porco became CIO of the Central Brooklyn Family Health Network, the IT department was in need of an overhaul. It didn’t have the tools, infrastructure, or processes to even make a dent. Working with CompuCom, the healthcare facility is now on the cutting edge. This is the story of its metamorphosis.

Editor’s Corner with CompuCom’s John McKenna | Article

Editor’s Corner with CompuCom’s John McKenna | Article

John McKenna is chief strategy and services officer for CompuCom, a $1.7 billion IT service provider. The company currently manages more than 2.3 million seats; its help desk agents answer almost three million calls a year. McKenna discusses how to select an IT provider and create a successful ITO relationship.

Vintage Outsourcing | Article

Vintage Outsourcing | Article

CompuCom Systems’ SLA-driven outsourcing services have improved E&J Gallo Winery’s IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries

Insurer Quotes Rates from Palm of its Hand | Article

Insurer Quotes Rates from Palm of its Hand | Article

The CEO of GSA Insurance wanted to do something no insurance company had done before: provide accurate quotes at the customer’s home. Outsourcing made that a reality.