Ceridian’s Consolidation Journey in Scotland | Video
Ceridian had 14 HRO service centers in Scotland. Now it has four. Hear how this consolidation helped both the service providers and its buyers.
Tag: "consolidation"
July 17, 2011 | 0 comments | Read More
Buyers Face Decisions around New Opportunities and Risks in Outsourced IT Solutions | Article
Charlie Bess, HP Fellow, HP Enterprise Services, says the outsourcing industry is facing “a different kind of IT and support environment than what we had just a few short years ago.” Here’s how he describes this new environment: More sensors deployed in more parts of a customer’s business giving organizations a deeper understanding of their [...]
Decision-Making Insights for Companies Outsourcing HR Functions | Article
HR outsourcing went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for [...]
January 4, 2011 | 2 comments | Read More
Six Key Success Factors for Outsourcing | White Paper
New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost [...]
How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work | Article
Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.
August 1, 2009 | 0 comments | Read More
How a Manufacturer Created a Global Help Desk in Three Languages | Article
Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.
April 1, 2007 | 0 comments | Read More
Outsourcing Keeps the Wheels of Progress on Track in the UK | Article
National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.
October 1, 2003 | 0 comments | Read More
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