Tag: consolidation

Outsourcing and Consolidation Driving the Newspaper Business | Article

Outsourcing and Consolidation Driving the Newspaper Business | Article

What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her “trenchant and incisive Wall Street coverage”, with a writer in India to save four-fifths of her salary? Absurd, you say? Absurd or not, doing so seems to be a developing trend in American newspapers. Though it’s unlikely a writer of […]

Ceridian’s Consolidation Journey in Scotland | Video

Ceridian’s Consolidation Journey in Scotland | Video

Ceridian had 14 HRO service centers in Scotland. Now it has four. Hear how this consolidation helped both the service providers and its buyers.

Buyers Face Decisions around New Opportunities and Risks in Outsourced IT Solutions | Article

Buyers Face Decisions around New Opportunities and Risks in Outsourced IT Solutions | Article

Charlie Bess, HP Fellow, HP Enterprise Services, says the outsourcing industry is facing “a different kind of IT and support environment than what we had just a few short years ago.” Here’s how he describes this new environment: More sensors deployed in more parts of a customer’s business giving organizations a deeper understanding of their […]

Decision-Making Insights for Companies Outsourcing HR Functions | Article

Decision-Making Insights for Companies Outsourcing HR Functions | Article

HR outsourcing went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for […]

Six Key Success Factors for Outsourcing | White Paper

Six Key Success Factors for Outsourcing | White Paper

New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost […]

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work | Article

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work | Article

Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.

How a Manufacturer Created a Global Help Desk in Three Languages | Article

How a Manufacturer Created a Global Help Desk in Three Languages | Article

Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.

Outsourcing Keeps the Wheels of Progress on Track in the UK | Article

Outsourcing Keeps the Wheels of Progress on Track in the UK | Article

National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.