Infosys (NASDAQ: INFY) was started in 1981 by seven young, dynamic minds with $250. We pioneered the Global Delivery Model (GDM), based on the principle of taking work to locations where talent is available and that make economic sense with the least acceptable risk. Today, we are a global leader in consulting, technology, and outsourcing, [...]
To paraphrase Mark Twain, the reports of the death of third-party outsourcing advisors are greatly exaggerated. Are you thinking about how to take advantage of the power of global sourcing? Have you signed a deal and then watched as the business case eluded you? Would you benefit from enhancing the sustainability of your supplier relationship(s)? [...]
Many buyers of outsourcing services encounter difficulties in realizing the full benefit of their outsourcing relationships. In this paper, sourcing advisor firm Alsbridge identifies buyer attributes that lead to underachievement of outsourcing value and discusses how those attributes relate to mistakes in governance. The information covers such areas as guidance in product development, ownership of [...]
The existing technology market is being destroyed to make way for the new cloud services world. Cloud providers, leveraging virtualization, automation and their investments in infrastructure can provide a dizzying array of IT services from 30-75 percent cheaper than traditional IT providers. And they can do this using a variety of delivery models. That makes [...]
Outsourcing a help desk can appear to be an easy strategy for reducing cost and improving service levels. However, there are significant challenges and pitfalls that can erode the return on investment. The top challenge is partnering with the right vendor. This white paper pinpoints the 11 biggest mistakes that companies make when choosing an [...]
Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne [...]
HR outsourcing went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for [...]
Many companies are exploring the value of Business Process Utilities, or BPU, a new delivery model for BPO in which companies trade customization for accelerated implementation and cost savings. Click here to download this white paper
There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on your behalf. All of which make it straightforward to develop an outsourcing agreement, right? Learn [...]
Many buyers of outsourcing services have grown skeptical of using third-party advisory services. This paper examined case studies to determine the value outcomes achieved when third-party advisors were involved in structuring an outsourcing arrangement.
Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.
If I had to do it over again, I would change….is the lament of many executives structuring outsourcing agreements. We interviewed six who were satisfied with the plans they made. They shared a common approach: they used an advisor.
There’s a troublesome trend in decision-making processes in the outsourcing community. Here are the details, along with the best-practices suggestions.
A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.
Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.
The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it’s difficult to recover. Why? Find out in this second in a three-part series on outsourcing relationships.
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