Deciding What to Outsource | Article
Outsourcing relationships have a better chance for success if they have an internal champion who believes in the cause. Find out what you need to know.
Outsourcing relationships have a better chance for success if they have an internal champion who believes in the cause. Find out what you need to know.
Been there, done that is not a trite phrase to Skip Stitt, founder and president of Competitive Government Strategies, Inc. His consulting firm assists cities, counties, states and private-sector not-for-profit organizations on outsourcing and privatization. From experience, he knows it’s vital that government entities base their strategic decisions on best practices, for he was once a buyer. As chief operating officer and senior deputy mayor for the City of Indianapoli…
The state of Wisconsin just passed a law requiring couples who are considering matrimony to attend mandatory pre-marital counseling before they can receive a marriage license from the state. The theory is that if dewy-eyed couples tackle the tricky issues up front and iron out their difficulties at the outset, the chances of divorce plummet. The same theory applies to an outsourcing relationship.
From the legal standpoint, creating a proper statement of work can be the trickiest part of negotiating an outsourcing contract. Too often at least one party is not putting enough effort into clearly defining the boundaries of the contract. This cavalier attitude can cause thorny problems down the line when buyer demands slips into the gray zone, according to Richard Raysman…
It’s rare for a customer to have the opportunity to renegotiate an outsourcing contract. Last year Tom Rideout rewrote two. Rideout, who heads technology delivery for Johns Manville, a building materials company in Denver, Colorado, was delighted with the opportunity to correct some problems with the original contracts..