How can retailers use the contact center strategically to drive both revenues and brand image? This white paper reveals the answers.
Costs for organizations that must deal with a security breach of any kind can be devastating, but the requirements necessary to implement and maintain a secure speech installation is new ground for virtually any IT organization. Convergys has proven techniques to alleviate the risk of security breaches.
The contact center is often caught in the middle during mergers & acquisitions, and many businesses lose customers as a result of poor customer care. If the contact center were involved up front, the organization could prepare for customer management challenges and even increase customer satisfaction during the merger.
The Center of the Customer-Centric Enterprise: How can contact centers help companies build strong, lasting and profitable customer relationships? | White Paper
This paper by Convergys explores how businesses can boost customer satisfaction and loyalty using practical and cost-effective solutions in their contact center.
Millions of dollars in savings are realized each year by companies that outsource HR functions. Download a special report, free from Convergys, and learn how companies can leverage HR outsourcing for a strategically optimized workforce and a more profitable, agile organization.
Fast-changing technologies. Growing volumes of information to process. Rising customer expectations. How can a salesperson begin to compete in this complex, competitive age? New learning tools may provide the answer. Read this paper from Convergys how your company can prepare the salesforce of the 21st Century.
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
Grow Revenues from Current Customers: Three Essential Factors to Maximize the Potential of Up-Selling and Cross-Selling | White Paper
This paper by Convergys explores the use of analytics in improving up-sell and cross-sell effectiveness as well as the elements that make it successful.
This special free report from Convergys HR Services looks at how absence management, learning and wellness programs can help cut costs and drive higher productivity. Increased productivity is vital to companies that compete in a global arena–and to succeed, they need to look beyond innovations in processes and technology, and address the “people” portion of […]
Achieve Your Revenue Objectives with Inside Sales: How to Manage Multiple Channels to Grow Business Sales | White Paper
Managers responsible for business-to-business sales tend to put less emphasis on inside sales. But an inside sales force can deliver greater value and higher returns when companies integrate them with the field sales force. The key is carefully segmenting customer accounts. This Convergys paper outlines how this integration can create revenue growth.
Is your company able to optimize talent and tie the development of that talent to overall corporate strategy? If you are not gaining strategic advantage from your learning initiatives, maybe you are ready for learning outsourcing. Download Convergys’ POV: “Learning Outsourcing: HR Outsourcing’s Next Wave”.
Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to their outsourcing suppliers to find a better way.
How to Profit from Your Customers’ Advice: A New Approach to Drive Business Results Using Contact Center Intelligence | White Paper
This paper explores a new approach that allows managers to make use of the contact center intelligence their company may be presently wasting — and what they can expect to gain from it.
Credit card companies are outsourcing more than just their call centers. Dan Montgomery of Convergys explains why.
A Convergys-sponsored study on workforce agility discovered many companies are overspending as much as 10 percent through things like excessive headcount and inappropriate training. And they could add another 10 percent to the bottom line if they hired the right people. Bonnie Tichman explains.
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here’s a BPO road map for 2005.