A special report from Convergys summarizes the key findings from its exclusive primary research study entitled “Workforce Agility: The New Frontier for Competitive Advantage,” conducted by Saratoga/PricewaterhouseCoopers and the University of Michigan. In it, you will find ways to improve your organization’s health and condition including: Insights into managing your workforce as a portfolio rather [...]
“How to Win Fans and Influence Profits,” a 2003 report sponsored by Convergys, listed four ways for retailers to get the most from e-learning. They are: Map the e-learning initiative to specific store metrics, like productivity per square foot or share of repeat business. Focus on employees who affect the customer experience the most. Use [...]
Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have skin in the game.
Governor Jeb Bush wanted some forward-thinking ideas implemented in the state’s personnel office that the old technology couldn’t handle. After studying the private sector, America’s fourth largest state outsourced its HR to Convergys.
From the Editor: Outsourcing drove down costs for Hallmark, which was the original intention. At the same time, outsourcing allowed Hallmark to sustain its high quality of customer service and satisfaction. Moreover, it’s interesting to see how this relationship grew and prospered over the years. Building on these strengths, the buyer continues to add more and different services to the contract…
Industry studies reveal that most customers who become dissatisfied select another provider, rather than return the functions in-house. Stephen Fordham, Senior Director of Employee Care at Convergys Corporation.
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