Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.
You almost need a spreadsheet to select the most appropriate telephone calling plan. AT&T worked with Accenture to develop a program to match customers to the right plan, ringing up profits both parties will share.
Becoming even more responsive to market needs, relationships between buyers and suppliers of outsourcing services have turned the corner, beyond reducing costs, and have recognized outsourcing’s fundamental usefulness in business process reengineering (BPR) and in increasing shareholder value.
Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor that separates the leaders in their field from the also-rans is how they service their customers after the sale. In the remote environment of eCommerce, it can be particularly difficult to maintain a satisfying relationship between the buyer and seller, whether it’s B2C or B2B. This has spawned a whole new generation of companies that specialize in helping other companies manage interaction with their customers over the Internet. Ziptone is such a company.
By the year 2002, over 50 percent of everything that is spent externally on IT services will be expended around e-business activities. That’s part of the e-business explosion predicted by Doug Elix, general manager for IBM Global Services.
International outsourcing embraces several common factors: the creation of value, the introduction of concepts, the portability of technology. Then there are the uncommon: language and culture. We’ve heard it over and over again. The supplier community’s biggest concern is getting and retaining qualified people, said Steven Leakey, EDS’ former director of marketing and business development for Asia/Pacific. But it’s an even bigger and more complex concern for the international outsourcing marketplace.
There are five lines of business that will define EDS today and going forward into the next five years: we will continue to play a major role in the systems technology management arena that’s outsourcing, systems integration, development and maintenance, we’re also building a robust business process management business that’s supply source, teleservices, data mining and warehousing, imaging, environmental and safety, and logistics, consulting, cosourcing is a distinct line of business, and electronic markets card processing, electronic funds transfer, EDI, and internet/ intranet in some ways actually being a direct participant as opposed to a supplier.