Data continues to proliferate across all industries, making it necessary for organizations of all types to optimize their data center operations and develop data center management strategies in order to operate efficiently, remain competitive and successfully leverage their data. Read this white paper to learn how and why today’s organizations are currently approaching data center [...]
Outsourcing a help desk can appear to be an easy strategy for reducing cost and improving service levels. However, there are significant challenges and pitfalls that can erode the return on investment. The top challenge is partnering with the right vendor. This white paper pinpoints the 11 biggest mistakes that companies make when choosing an [...]
Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due [...]
New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost [...]
Enterprises often focus too narrowly on cost savings and lose sight of critical measures like improving bottom line impact, reducing Total Cost of Ownership (TCO), improving customer satisfaction and achieving global cost competitiveness. This paper highlights how CFOs and CPOs can deliver bottom line impact by: Setting cost-savings and spend under management (SUM) objectives Managing [...]
Although IT has a significant impact on reducing cost, it is also a key cost component in the price of business process outsourcing services. This white paper discusses the impact of software on outsourced solutions and helps buyers gain a clear understanding of how their decisions impact the cost of services. The paper first examines [...]
Learn how technology can drive down your short- and long-term BPO costs
Latest research from The Hackett Group highlights best practices and compelling results from Applications Outsourcing and Flexible deployment models. Now more than ever, organizations need more business value, operational excellence and lower costs in IT and their business.
When comparing IT service delivery models of in-house, traditional outsourced services, or an on-demand solution, companies often base their decision on a total cost of ownership (TCO) analysis. Smart companies ensure the analysis includes not only the IT cost impacts but also the impacts to the lines of business and does not overlook important, less [...]
Internal Shared Services vs.. BPO – which is best, and how to maximize their impact?
Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrate the process and results of evaluating your total cost of ownership and determining the optimal service [...]
An investor’s guide to business process outsourcing (BPO) economics – How to assess technology choices’ impact on company value.
There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on your behalf. All of which make it straightforward to develop an outsourcing agreement, right? Learn [...]
Reducing costs through BPO is not just a negotiation game: sustainable savings are a result of cost-efficient operations. Discover five key aspects of how technology helps.
Squeezing a BPO service provider to get the lowest price may not generate sustainable economic value. Leveraging economies of scale, process optimization and accessing labor arbitrage will. This requires joint business and IT capabilities – from both you and your provider. Welcome to BPO 2.0. Read more.
The importance of IT within BPO is substantial, but often difficult to articulate in RFPs. BPO RFP documents should include sections with explicit, IT-related requirements. In this document, SAP has compiled best practice examples on how the related requirements can be made explicit.
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