In this issue of Insights by Trigent, we offer two perspectives on how companies will go about outsourcing software services in the years to come. The conclusions: shifts in the economy, in technolgy, and in the IT industry are going to bring significant changes to how software is developed and how software services are delivered, [...]
A case for Finance and Accounting Process Outsourcing by iGATE Global Solutions Ltd.
The research group predicts the offshore outsourcing market will continue to grow nearly 20 percent annually through 2008. Currently it estimates the total offshore market is greater than $10 billion.
This white paper describes the rapidly changing remote support services market and examines the increasingly complex issues driving current problem and support failures. It concludes with an effective solution for these business challenges, along with the rationale for the solution’s successful outcomes.
This paper presents findings and conclusions from 50 case studies, looking at impacts of problems encountered in outsourcing and analyzing how they could have been avoided or mitigated. The paper includes a model for potential failure.
Becoming even more responsive to market needs, relationships between buyers and suppliers of outsourcing services have turned the corner, beyond reducing costs, and have recognized outsourcing’s fundamental usefulness in business process reengineering (BPR) and in increasing shareholder value.
This paper examines the catalyst for collaborative tools and processes that fit together seamlessly. As integration becomes the world-class business model for excellence in services, it also alters existing “best practices” among service providers. This paper also looks at the level of integration and benefits of a leading, best-of-breed integrated services provider.
As every newlywed discovers, golden anniversaries are more likely to be in a couple’s future if they start off their marriage on the right foot. The same applies to outsourcing relationships. Paul Swinscoe, senior program manager for Raytheon Training International in London, England, says proper preparation before buyers sign an outsourcing contract stacks the odds of its success. This advice is even more compelling when assigning accountability…..
Ancient navigators found their way by following the Little Dipper. The constellation’s polestar, Polaris, always conspicuous and very near the north celestial pole, was used as a guide in traveling the seas. Outsourcing, often undertaken by buyers who have no prior experience navigating the depths of this intricate business relationship model, can end up in a shipwreck. Ted Williams, Vice President of Business Development for Compass America, reminds companies considering embarking on an outsourcing journey to make sure they are well represented by a neutral third party. Outsourcers write a lot more contracts than buyers. They are better at it than you are, he says……..
On average, banks that outsource their information technology (IT) are substantially reducing costs. According to American Banker, banks are averaging savings of 15 to 20 percent in operational costs from outsourcing. First Fidelity Bancorp, which has $29 billion in assets, is a good example of a bank that has achieved considerable savings through outsourcing. The institution reduced their operating expenses by as much as $150 million in 1991, with the bulk of the savings derived from lower labor and equipment costs related to IT. But blindly pursuing outsourcing because it is what the company next door is doing, and doing well, is not necessarily a good decision, says Dr. Detmar Straub of Georgia State University.
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