Definition: “Cloud computing provides on-demand network access to a shared pool of configurable computing resources that users can rapidly provision and release with minimum client or provider interaction.” — From Cloud Sourcing for the Corporation by Ben Trowbridge, CEO, Alsbridge “I think there will be an explosion” in the near term, predicts Steven Morris, senior [...]
By leveraging the huge amounts of data, organizations of all types can increase operational efficiency and quality, leading to cost and labor savings and a competitive edge, along with streamlines processes and a better ability to fight fraud. In this white paper, you’ll learn how organizations are managing and analyzing proliferating data and how these [...]
The past few years have not been kind to retailers. Sluggish economies, shrinking margins and a more cost-conscious consumer have taken their proverbial toll. “We’ve seen retail sales increase by 5 percent to 6 percent, yet profits declined from 3.5 percent to 2 percent. So, even though stores are selling more, they’re making less,” explained [...]
Indian BPOs got their start competing on price. Now there are geographies that offer even lower prices. At the same time, buyers’ shopping criteria includes more than just price. How are BPOs adopting to the new pressures? Here are four major world trends affecting Indian BPOs and their productivity goals. 1. The changing marketplace “The [...]
Data continues to proliferate across all industries, making it necessary for organizations of all types to optimize their data center operations and develop data center management strategies in order to operate efficiently, remain competitive and successfully leverage their data. Read this white paper to learn how and why today’s organizations are currently approaching data center [...]
Wipro Voice: Dr. Anurag, CTO, Wipro Technologies Human resources, call centers, customer service, finance and accounting. Companies have offshored these processes for years. But what about research and development? Is it a good idea? How much of the R gets outsourced relative to the D? The burst of the economic bubble in 2008 led to [...]
Few things can ensure the failure of an outsourcing project like a poorly executed transition. Outsourcing transitions are complex endeavors requiring coordinated change across the people, processes and technologies in multiple areas of the organization. “Planning for the Plan” is the start of the process. Based on the readiness of your organization these plans can [...]
Aftermarket Services (AMS) have become a priority for CXOs, with CEOs seeking sustained revenue growth and customer relationships, and CFOs looking for service profitability and cash flow through operational efficiencies. While Aftermarket Services (AMS) can contribute to driving enterprise growth, a robust AMS program can be challenging to develop and implement. This paper identifies six [...]
Hello. Are you paying your cell phone or landline provider too much? With the bills today so complex, how do you really know? The difficulty becomes geometrically more challenging for corporations with thousands of phone lines, data lines, switches, cell phones and tablets for which it now must pay. “The current economy is forcing many [...]
Can outsourcing be a catalyst for innovation? In the case of the transportation industry, the answer is a definite “yes.” Today, transportation organizations are partnering with outsourcers to do more than reduce cost. Together, they’re finding creative ways to decrease congestion, improve safety and protect the environment, all while positioning to respond to the needs [...]
This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.
An internal audit revealed Johnson & Johnson needed better telecom management. It outsourced North America first, then took the learnings global. Here is its story.
It’s no surprise a lot of clients want to rapidly and dramatically reduce their cost by 25 percent or more, reports Dr. Toshiharu Mogi, group head, Consulting Services. Since capital is difficult to find, he says companies now seek an enterprise-wide solution to gain productivity improvements. He describes nine.
A new law in Japan will permit pharmaceutical companies to outsource 100 percent of their processes. Read how this will affect the Japanese pharmaceutical industry.
Global software teams have become commonplace in the 1990s as leading software development companies search for ways to cut costs, increase production and produce a better product, says Erran Carmel, associate professor of global information technologies at American University. Included in this push are software companies that are globally outsourcing as well.
Fast response to customers is essential to the success of United HealthCare, the second largest managed care company in the U.S., outsourcing.
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