Tag: cost reduction

Reduce COGS with Dynamic Discounting

Reduce COGS with Dynamic Discounting

Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Companies may be unable to process invoices fast enough Organizations may not be able to conduct the spend analysis necessary to maximize discount […]

By January 11, 2015 Read More →
Five More Hazards in Outsourcing Transitions

Five More Hazards in Outsourcing Transitions

A couple of weeks ago we covered Four and a Half Hazards in Outsourcing Transitions and decided to add five more hazards that you need to avoid while structuring your arrangement. Being unaware of theses hazards can prove not only costly but time-consuming as well. Here are four five more hazards you need to watch […]

Four and a Half Hazards in Outsourcing Transitions

Four and a Half Hazards in Outsourcing Transitions

There’s no shortage of methodologies and advisories on best practices and risk mitigation strategies for the transition phase of outsourcing relationships. Even so, many buyers encounter situations they didn’t foresee when structuring their arrangement, which cause costs to rise and delay time to value. Here are four and a half hazards you need to watch […]

Crushing the 10 Outsourcing Myths

Crushing the 10 Outsourcing Myths

Outsourcing continues to be a huge and multi-dimensional industry all by itself. In India alone, over 2.8M people work in outsourcing providing services to the US and western countries, and over 9M additional people are employed as a direct result of the outsourcing industry. Given the size and scale, it’s often hard to see the […]

Top Five Reasons for IT Directors to Outsource IT Services

Top Five Reasons for IT Directors to Outsource IT Services

Here are five good reasons why you should think about outsourcing your IT services: You could save significant staff costs. Not just on the recruitment and hiring front.  Skilled people with strong application-based credentials don’t come cheap and have long-term costs. Why spend time and money training somebody to support a core business application, only […]

The Three Keys to Driving Down Corporate Telecom Costs

The Three Keys to Driving Down Corporate Telecom Costs

Be honest: when was the last time you tried to do something about your telecom expenses? Although telecom costs are anything but cheap, these expenses are typically one of the most neglected segments of a company’s IT budget. Many CIOs look at these hefty line items as necessary evils, driven by an increased appetite for […]

The Business Impact of Contact Center Attrition

The Business Impact of Contact Center Attrition

Attrition is often considered a “canary in a coal mine”— an indicator of how effectively centers are run and their ability to deliver the desired customer experience outcomes. This study goes one step further and confirms the actual business performance impact associated with attrition. Using quantitative methods, this report illustrates how attrition directly impacts both […]

By June 24, 2014 Read More →
Adding Autonomics to Outsourcing

Adding Autonomics to Outsourcing

The concept of robots running the data center may sound like the plot to a blockbuster Hollywood movie, but CIOs should give serious consideration to adding autonomics to their outsourcing contracts.  Today, top notch providers are augmenting their arsenal with operational and business process automation to deliver even greater client benefits. Since 2012, industry observers […]

Is Your IT Vision 20/20 or Do You Need Corrective Lenses? Take the Test Here

Is Your IT Vision 20/20 or Do You Need Corrective Lenses? Take the Test Here

It has happened to the best of us. We think our vision is just fine, thank you, until our annual eye exam.  In one fell swoop, we discover that our outlook has been a little blurry. That we were missing the detail, the fine print, the leaves on the tree, and who knows what else […]