Outsourcing Excellence Award — Most Collaborative: Barclaycard US and Firstsource “We are getting results that exceed our plan. By the end of the first year, performance of our former employees who are now on the Firstsource team was at or above what it was when we initiated the transition.” Brian Duffy, head of service and [...]
How can a regional drug store chain, with just 68 stores in two states, compete with national chains like Walgreen’s or CVS that seemingly have stores on every corner? By outsourcing its retail IT, that’s how.
Companies are outsourcing their payment transactions for reasons other than costs and efficiencies. Find out how this could create opportunities for customer retention and acquisition.
Credit card companies are outsourcing more than just their call centers. Dan Montgomery of Convergys explains why.
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