Research & Insight

Research & Insight

cultural fit

No Dress Rehearsals

Outsourcing Center, Kathleen Goolsby, Senior Writer

What makes an outsourcing relationship work? A perfectly executed contract is NOT the answer. An outsourcing arrangement is a long-term relationship whose expectationss and attitudes must be realistic. Here’s how to do it right.

Like a Fifth Wheel

Outsourcing Center, Kathleen Goolsby, Senior Writer

Striving to be competitive involves tremendous risks. The timing must be right, and the resources must be available. It’s costly, and the return on investment might be low. In fact, the entire effort might fail. And someone will be held accountable.

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