Tag: customer experience management

BPO Evolves into BPM

BPO Evolves into BPM

Business process management used to be a set of tools and software suites to help business process outsourcing companies do their job. Now, BPM is a service offering. We rarely get to see evolution in the natural world. We know it happens and we have read about why and how certain trees, animals and birds […]

Virtual Assistants Get Down to Business

Virtual Assistants Get Down to Business

Seriously, what is more fun than a little friendly banter with the virtual assistant on your smartphone?  “She” retrieves directions, dials contacts and even retrieves the answers to life’s most burning questions, like “What is the capital of Indonesia?” or “How many feet in a meter?” or “Do I look good in the color blue?” […]

Virtusa — Accelerating Business Outcomes | Service Provider

Virtusa — Accelerating Business Outcomes | Service Provider

Virtusa Corporation (NASDAQ: VRTU) is a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience. Virtusa provides a broad range of IT consulting, systems implementation and application outsourcing services through an optimized global delivery model. Through our industry leading platforming process, Virtusa focuses on delivering business results […]