Tag: data management

EY, Hortonworks Form Strategic Business Relationship to Help Turn Big Data Challenges into Big Business Opportunities

Ernst & Young LLP announced a strategic business relationship with Hortonworks Inc. to provide new data management offerings that leverage and extend Hortonworks Data Platform (HDP™) together with EY’s data and information management services. The alliance comes at a critical juncture as today’s data-driven organizations are looking to leverage newly available data (structured and unstructured) […]

By August 24, 2015 Read More →

Capgemini Helps Zurich UK With New Claims System

Capgemini and Guidewire Software (NYSE: GWRE) announce the successful deployment of a new claims handling platform for Zurich’s UK General Insurance business. The implementation is the first phase of a multi-year project, aimed at transforming claims processing within the business, reducing costs, and improving Zurich’s customer experience across the UK. Zurich has also launched Phase […]

By May 17, 2015 Read More →

Virtusa Expands Infrastructure Management Services with Acquisition of Apparatus

Virtusa Corporation, a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience, has acquired all the outstanding shares of Apparatus Inc., a leading provider of end-to-end IT infrastructure services headquartered in Indianapolis, Ind. With over 200 employees, Apparatus provides consulting, service design and delivery of infrastructure management […]

By April 6, 2015 Read More →
Why Relationship Matters in Delivering  Results to CFOs | White Paper

Why Relationship Matters in Delivering Results to CFOs | White Paper

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys of CFOs across a wide set of industry segments, CFOs remain responsible for reporting past financial performance but are also taking a leading role in […]

How to Use Customer Data to Improve Your Customer Experience in the Call Center

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data.  Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your […]

Transition to Cloud: Challenges and Best Practices

Transition to Cloud: Challenges and Best Practices

Just a short while ago—around 2010—the CIOs of many major companies were understandably reluctant to adopt the cloud as their strategic IT solution. Cloud was more of a promising concept that was widely discussed, but very few enterprise leaders really had a clear picture of the possible capabilities and benefits vs. the pitfalls associated with […]

Reaping the Rewards of Big Data | White Paper

Reaping the Rewards of Big Data | White Paper

By leveraging the huge amounts of data, organizations of all types can increase operational efficiency and quality, leading to cost and labor savings and a competitive edge, along with streamlines processes and a better ability to fight fraud. In this white paper, you’ll learn how organizations are managing and analyzing proliferating data and how these […]

The Importance of Analytics

The Importance of Analytics

Analytics. That is the new buzz word in outsourcing and particularly in workforce management. Managed services providers (MSP) rely on vendor management systems (VMS) to crunch the terabytes of data on a company’s global workforce—where they work, for how long and how much they cost. But is this really helpful? “Absolutely,” says Doug Leeby, president […]

Overloaded With Data? Wipro Helps Enterprises Analyze It to Do Business Better | Article

Overloaded With Data? Wipro Helps Enterprises Analyze It to Do Business Better | Article

F&A Data Management Provider Keeps Brinker International Cookin’ by Archiving and Analyzing Its Data | Article

F&A Data Management Provider Keeps Brinker International Cookin’ by Archiving and Analyzing Its Data | Article

Brinker International serves more than one million guests in its 1,700 restaurants daily. In 2004, data integration was paper intensive and manual and began to encroach on the Brinker dining experience itself. Outsourcing data management was its recipe for success.

SaaS Provider Helps Make PETCO’s Supply Chain the Cat’s Whiskers | Article

SaaS Provider Helps Make PETCO’s Supply Chain the Cat’s Whiskers | Article

Managing an extensive product line to quickly serve owners of everything from Abyssinian cats to Zebra fish is a tall order for PETCO. It turned to Software-as-a-Service to update its supply chain. Now it’s both reliable and fast.

Outsourcing To Play Larger Role Among Insurance Companies | Article

Outsourcing To Play Larger Role Among Insurance Companies | Article

The conservative insurance industry finally figured out BPO is the way to go. Shrinking margins made insurers enter this brave new world.

Aviation Outsourcing | Article

Aviation Outsourcing | Article

Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do’s and don’ts for airlines.

Lower Cost, Cultural Similarities Empower Canadian Outsourcing Firms | Article

Lower Cost, Cultural Similarities Empower Canadian Outsourcing Firms | Article

A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.