Tag: data processing

Why Relationship Matters in Delivering  Results to CFOs | White Paper

Why Relationship Matters in Delivering Results to CFOs | White Paper

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys of CFOs across a wide set of industry segments, CFOs remain responsible for reporting past financial performance but are also taking a leading role in […]

How to Use Customer Data to Improve Your Customer Experience in the Call Center

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data.  Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your […]

ITO Infrastructure: Headaches and Hot Buttons | Article

ITO Infrastructure: Headaches and Hot Buttons | Article

When asked about current ITO infrastructure challenges, industry experts opened the floodgates, revealing that they’ve been inundated by a tsunami of customer demands for 24/7 IT infrastructure speed and agility. “The consumer market and increased awareness of sourcing have triggered the expectation of 100 percent availability of infrastructure services, as well as uniform speed,” remarks […]

Reaping the Rewards of Big Data | White Paper

Reaping the Rewards of Big Data | White Paper

By leveraging the huge amounts of data, organizations of all types can increase operational efficiency and quality, leading to cost and labor savings and a competitive edge, along with streamlines processes and a better ability to fight fraud. In this white paper, you’ll learn how organizations are managing and analyzing proliferating data and how these […]

Overloaded With Data? Wipro Helps Enterprises Analyze It to Do Business Better | Article

Overloaded With Data? Wipro Helps Enterprises Analyze It to Do Business Better | Article

WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes | Article

WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes | Article

Virgin Atlantic, a long-haul airline, is known for thinking outside the box to enhance the in-flight experience. Less known is the way Virgin has applied similar innovation to its behind-the-scenes operations. Offshoring to WNS allowed the airline to consider business streams it had not previously imagined. And the cost differential allowed it to add more people to its call center to provide better service.

Leading-edge Solution Accelerates Business Transformation for Information-Products Companies | White Paper

Leading-edge Solution Accelerates Business Transformation for Information-Products Companies | White Paper

History is full of instances where a competitor’s innovation disrupted–and even destroyed–a well-established company’s core business model. This paper discusses a disruptive business solution offered by Acxiom, which will help information-products companies change the way they do business. Adopting this solution will change market position for information-products companies (as well as their clients in multiple […]

Delivering Speed Where It Counts | Article

Delivering Speed Where It Counts | Article

Fast response to customers is essential to the success of United HealthCare, the second largest managed care company in the U.S., outsourcing.