Tag: data security

Leading Reasons to Outsource Your IT Services

Leading Reasons to Outsource Your IT Services

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keep s you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — […]

It’s Time to Get Serious About Protecting Confidential BPS Information

It’s Time to Get Serious About Protecting Confidential BPS Information

The BPS Industry has a long history of exchanging confidential information between clients and providers.  Yet more often than not, parties recognize the confidential nature of the information but do little to safeguard and protect unauthorized disclosure.  Disclosure of this information can have devastating effects on relationships, deals, business and trust.  The time has come […]

What Keeps Shared Services Executives Up At Night?

What Keeps Shared Services Executives Up At Night?

What keeps shared services executives up at night? Here’s one example. Your company consolidated all its BPO functions into a shared services center. However, the center outsourced specific pieces of processes that it determined a service provider indeed could do better, faster and cheaper than you could. And then one morning you wake up to […]

The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect

The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect

You’ve spent a lot of time securing your company’s data—with firewalls and intrusion detectors, passwords and policies. You’ve invested in vulnerability tests to identify your weakest links and conducted penetration testing to find out if these vulnerabilities could turn into liabilities. But, with all these security precautions in place, one guy, carrying two cups of […]

ITO Infrastructure: Headaches and Hot Buttons | Article

ITO Infrastructure: Headaches and Hot Buttons | Article

When asked about current ITO infrastructure challenges, industry experts opened the floodgates, revealing that they’ve been inundated by a tsunami of customer demands for 24/7 IT infrastructure speed and agility. “The consumer market and increased awareness of sourcing have triggered the expectation of 100 percent availability of infrastructure services, as well as uniform speed,” remarks […]

Optimized Business Processes Start with Business Operations Expertise | Article

Optimized Business Processes Start with Business Operations Expertise | Article

Long gone are the days when labor arbitrage was the sole outsourcing driver and “outsource your mess for less” was the primary model. Today’s leading companies are seeking lower costs, reduced business risk, enhanced customer service and improved business intelligence from their outsourcing engagements. The optimal way to achieve these goals is to automate and […]

Reaping the Rewards of Big Data | White Paper

Reaping the Rewards of Big Data | White Paper

By leveraging the huge amounts of data, organizations of all types can increase operational efficiency and quality, leading to cost and labor savings and a competitive edge, along with streamlines processes and a better ability to fight fraud. In this white paper, you’ll learn how organizations are managing and analyzing proliferating data and how these […]

Managing Enterprise Mobility in a Bring-Your-Own-Device World: Trends, Challenges and the Role of Outsourcing | Article

Managing Enterprise Mobility in a Bring-Your-Own-Device World: Trends, Challenges and the Role of Outsourcing | Article

It is the era of the 24/7 employee – but no one seems to be complaining. Cloud computing, collaboration convergence and the need for access-on-the-go have driven a surge in mobility technologies. Instead of wanting to “get away from it all,” people want to take it all with them – accessible through the lightweight devices […]

Trends in Government eHealth | White Paper

Trends in Government eHealth | White Paper

eHealth is a relatively recent healthcare practice that involves simplifying processes related to information, communication and transactions within and between healthcare institutions and professionals with the help of information and telecommunications technologies. Currently in practice in a handful of countries around the world, eHealth efforts can improve coordination and integration of healthcare delivery, empower individuals […]

Upcoming Challenges and Opportunities in Healthcare Outsourcing | Article

Upcoming Challenges and Opportunities in Healthcare Outsourcing | Article

Thanks to the American Recovery and Reinvestment Act of 2009 (ARRA) (the economic stimulus package for the U.S. economy), healthcare reform, and the Health Information Technology for Economic and Clinical Health Act (HITECH), the next five years will see a dramatic increase in outsourcing in the healthcare industry. But there are significant challenges for decision […]

Close Supplier Partnerships Help Center Find Hurricane Katrina Victims ASAP | Article

Close Supplier Partnerships Help Center Find Hurricane Katrina Victims ASAP | Article

Hurricane Katrina displaced almost a million Gulf Coast residents, including thousands of children. The National Center for Missing and Exploited Children found itself overwhelmed, unable to handle the drastic uptick in the number of searches. The quasi-government agency turned to its technology outsourcing partners for immediate help.

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security | Article

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security | Article

Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks–as well as patients’ medical records. Read how outsourcing protects the data at a community hospital in Georgia.

Avoiding Outsourcing Pitfalls | Article

Avoiding Outsourcing Pitfalls | Article

Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.

Lou Dobbs: Here’s Why You’re WRONG! | Article

Lou Dobbs: Here’s Why You’re WRONG! | Article

Lou Dobbs has been one of the staunchest critics of offshore outsourcing. Peter Bendor-Samuel sets the record straight and tells him why he’s wrong.

Small to Mid-Sized Businesses Turn to ASPs; Larger Enterprises Follow Their Lead | Article

Small to Mid-Sized Businesses Turn to ASPs; Larger Enterprises Follow Their Lead | Article

To paraphrase Mark Twain, the demise of ASPs has been greatly exaggerated. They are experiencing a remarkable resurgence, as enterprises small and large embrace their offerings. And one ASP, salesforce.com, just went public with the highest first-day price rise so far this year.

Best Practice Tips from Indian Experts | Article

Best Practice Tips from Indian Experts | Article

7 tips for ensuring your data security