Tag: Dell Services

Dell Services Named a Leader in the 2015 Gartner Magic Quadrant

Dell Services has announced it has been positioned by Gartner Inc. in the “Leaders” quadrant of the Gartner Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America report. This marks the fifth consecutive year that Dell has been in the Leaders quadrant of this report. Dell continues to demonstrate its ability to […]

By August 27, 2015 Read More →

Dell Healthcare Appoints New Chief Medical Officer

Dell Services has announced Nick van Terheyden, M.D., former chief medical information officer of Nuance Communications, has been named Dell Healthcare & Life Sciences chief medical officer. As chief medical officer, Dr. van Terheyden is responsible for providing strategic insight to help Dell advance its support of healthcare organizations, medical professionals and patients through information-enabled […]

By July 20, 2015 Read More →

Dell Services Progresses Digital Business as Study Shows Demand for Digital Transformation Grows

Joint research with IDG finds there is a still a lot to be done by organizations to adopt digital at an enterprise-wide level Dell announced its commitment to the emerging digital paradigm at Dell World last year. Since then, Digital Business Services, a unit of Dell Services, has helped customers assess their needs, develop digital […]

By June 30, 2015 Read More →
Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

The proliferation of cloud and new, agile technologies have ushered in the era of multi-sourcing; fundamentally changing the traditional IT landscape into a new world order. Instead of going all-in with a single IT partner, many companies are taking the “strength in numbers” approach, working with a multitude of best-of-breed and specialty providers instead of […]

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

Business Innovation or Innovative IT? That Is the Question | Article

Business Innovation or Innovative IT? That Is the Question | Article

Innovation. It’s the watchword of the day and the aspiration of companies of all sizes, in nearly every industry. But, what exactly should companies be striving for: business innovation or innovative IT? The answer is a resounding, “yes.” By definition, business innovation is the creation of economic value—value for customers or a competitive advantage. That’s […]

A Merger, a Consolidation and a Transformation: The Critical First Steps | Article

A Merger, a Consolidation and a Transformation: The Critical First Steps | Article

16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services  “The biggest mistake companies make is picking a provider and then treating them like a vendor. You can hire the best company in the world, but if you don’t work with that provider as a team, you are going to fail.” John […]

2011 Outsourcing Excellence Awards Finalists | Article

2011 Outsourcing Excellence Awards Finalists | Article

Announcing the FINALISTS for the 2011 Outsourcing Excellence Awards and Service Provider Excellence Awards. These deserving relationships are now in the final judging stages – winners will be notified the week of February 21st!!       AstraZeneca/Tata Consultancy Services AT&T Services Inc./Cognizant Technology Solutions US. Corporation Barclaycard US/Firstsource Best Buy/Accenture Bharti Airtel Limited/Firstsource Carillon […]

How Verticalization and Business Process Utilities Will Impact Outsourced Services | Article

How Verticalization and Business Process Utilities Will Impact Outsourced Services | Article

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,” says Don Schulman, General Manager, Finance and Administration at IBM. “And that becomes where the […]

Upcoming Challenges and Opportunities in Healthcare Outsourcing | Article

Upcoming Challenges and Opportunities in Healthcare Outsourcing | Article

Thanks to the American Recovery and Reinvestment Act of 2009 (ARRA) (the economic stimulus package for the U.S. economy), healthcare reform, and the Health Information Technology for Economic and Clinical Health Act (HITECH), the next five years will see a dramatic increase in outsourcing in the healthcare industry. But there are significant challenges for decision […]

Managing Outsourced Data Securely | Article

Managing Outsourced Data Securely | Article

“We will see a dramatic change in security becoming a prevalent component of outsourcing contracts over the next five years,” says Jim Motes, Chief Information Security Officer for Dell Perot Systems. As virtualized services in cloud and utility computing technologies become more ubiquitous, they will drive an even deeper focus on security. A virtualized environment […]

How and Why Cloud Computing Will Change Outsourcing Services | Article

How and Why Cloud Computing Will Change Outsourcing Services | Article

Technology enables business change, but it doesn’t drive it. Jim Stikeleather, Chief Technology Officer at Dell Perot Systems, says change doesn’t happen unless there is an economic value. And that’s why cloud computing will make such a huge impact on outsourced services. It changes companies’ ability to consume IT. “This will create a very different […]

Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article

Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article

This year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list. Our experts shared their sage assessments. Here’s what they think: Top Events of 2009: ACS: The global recession – pure and simple. The current downturn […]

Areas Where Outsourcing Will Grow in the Next Five Years | Article

Areas Where Outsourcing Will Grow in the Next Five Years | Article

Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says reverse outsourcing will pick up steam. This trend […]

Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article

Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article

U.S. News & World Report named Harvard Pilgrim Health Care the No. 1 commercial health plan for the last three years. That’s a dramatic recovery from the deathbed days of 1999 when the insurance company lost $227 million and fell into receivership. Outsourcing was the transfusion it needed.