Tag: deregulation

How Verticalization and Business Process Utilities Will Impact Outsourced Services | Article

How Verticalization and Business Process Utilities Will Impact Outsourced Services | Article

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,” says Don Schulman, General Manager, Finance and Administration at IBM. “And that becomes where the […]

Outsourcing Mandate to BC Hydro Produces More Responsive Utility | Article

Outsourcing Mandate to BC Hydro Produces More Responsive Utility | Article

BC Hydro, which delivers electricity to 94 percent of British Columbia’s population, received an order from the government: act like a deregulated utility. That meant it had to outsource to remain competitive. It selected Accenture. Here’s what happened.

Best-Performing Utility Company Creates Shareholder Value through Employees | Article

Best-Performing Utility Company Creates Shareholder Value through Employees | Article

In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They’re well on the way, having exceeded their internal targets for 2003. This is the story of how they did it–by using an outsourced solution to improve employee performance.

HR Outsourcing Helps Energy Companies Compete in Deregulated World | Article

HR Outsourcing Helps Energy Companies Compete in Deregulated World | Article

The difficulties of deregulation have caused electric utilities to focus once again on their core task: keeping the lights on. A new Conference Board study sheds some light on how HR outsourcing is reducing costs and providing the time to focus on strategy.

Outsourcing: Dynamo for Transformation | Article

Outsourcing: Dynamo for Transformation | Article

Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.

The Heat Is On for Energy Management Outsourcing | Article

The Heat Is On for Energy Management Outsourcing | Article

California’s skyrocketing energy costs and energy price volatility all across the U.S. have turned the spotlight on energy costs, and that’s a good thing for energy management outsourcing providers.

Shell Energy Outsources Its Sales Pipeline | Article

Shell Energy Outsources Its Sales Pipeline | Article

In the old days before deregulation, energy utilities had clearly defined market shares and customer bases. Then, on deregulation day, the cloak of protection disappears and these utilities have to face the challenge of a competitive marketplace. For the first time, they have to win customers and provide stellar service to keep them. To make matters even more daunting, few of these utilities had any sales and marketing personnel who could jump into the breach….(outsourcing, bpo)

Changing Direction | Article

Changing Direction | Article

Most Improved Relationship: TransAlta and Digital Equipment Corporation. In 1995, TransAlta, a privately owned Canadian electrical utility company, and Digital Equipment Corporation were involved in an outsourcing relationship that was headed south in a hurry.

Outsourcing: The Big Picture | Article

Outsourcing: The Big Picture. The outlook for pure outsourced big deals will decrease in the coming year, according to Jim Champy, chairman of outsourcing at Perot Systems.

The World Beckons | Article

The World Beckons | Article

The global marketplace is booming, and companies are responding to the lure of worlds to be conquered. Firms that transact business around the world are striving to reach new and emerging markets domestically and internationally and to operate more efficiently on a global basis. For some of the firms, their efforts to extend their marketing and operational reach beyond their traditional boundaries creates the need for assistance with their infrastructures. Many of them are turning to outsourcing as the bridge to reach their international growth strategies and customer base.

By August 1, 1997 Read More →