Tag: Digital Fuel

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

How Service Management Software Solutions Enhance Outsourcing Relationships | Article

How Service Management Software Solutions Enhance Outsourcing Relationships | Article

Currently, a growing number of enterprises expect service providers to use service management tools, especially those aligned to ITIL v3 best practices in managing services as a business. This article discusses the trends around uses and benefits of such tools, their differences in value and approach, and how the tools enhance even the soft relationship skills in an outsourcing arrangement.

Retailers Leveraging Outsourcing to Drive Value | White Paper

Retailers Leveraging Outsourcing to Drive Value | White Paper

Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today’s customers demand the ability to research and purchase products online. As such, the call center is playing an increasingly critical role in how retail organizations do business.

SLA Management for Utility-Based Computing: A Case Study | White Paper

SLA Management for Utility-Based Computing: A Case Study | White Paper

This paper by examines challenges for offering services on a utility-based computing basis and looks at a case study of a service provider that was able to efficiently measure and report on services quality and costs with the Digital Fuel‘s SLA management software.

Gaining Competitive Advantage through Business Service Management | White Paper

Gaining Competitive Advantage through Business Service Management | White Paper

For service providers. This free whitepaper addresses how providers can increase both margins and customer satisfaction through better management of business and contractual obligations. Prepared for Digital Fuel by Ian Hayes.

Managing Business Services Sourcing for Profitability | White Paper

Managing Business Services Sourcing for Profitability | White Paper

Ensure that underlying IT services are aligned with business goals and develop better SLA design and metrics to ensure success in outsourced or in-sourced business services. Prepared for Digital Fuel by Enterprise Management Associates.