When buyers decide to outsource today, you can bet ebusiness considerations are part of the contract. Paul Cofoni, president of the technology management group at Computer Science Corporation (CSC), says he rarely sees an outsourcing proposal that doesn’t have a substantial ecommerce component. Companies want to create a business-to-business (B2B) exchange, use ebusiness to enhance their supply chain management, or simply make it easier for their clients to have access to them…
Long before the Internet, the travel industry has been in the forefront of computer automation. As far back as the 1970s, airlines that couldn’t harness technology effectively crashed and burned. (Pan Am and Eastern, for example.) But because of the complex nature of booking ocean liners, cruising has been the last bastion for manual bookings, according to David Anderson, vice president of technology for GoCruiseDirect.com, a Miami, Florida company.
As a vendor, (i)Structure is gaining some real momentum in the information technology field. Lots of companies are starting to put faith, and more importantly contracts with the business, a subsidiary of Level 3 communication. Its services are being used by the Bradford Exchange, Vlassic Foods Int. and most recently Corporate Express Inc., a world office supplier with 400 facilities and 15,000 employees…….(outsourcing)
Larry Marcus, president and chief executive officer, of NY based MiracleNet.com knows that his service needs to be up to par when it comes to being an ISO. There are simply too many others out there. AOL, EarthLink and MSN are always looking for information Superhighway travelers. MiracleNet.com offers subscribers a chance to make money with memberships. If there are hiccups getting online, revenue can be lost……(outsourcing
To be held accountable means one is subject to certain obligations. In the world of outsourcing, both buyers and suppliers must take preventive measures to ensure an equitable and successful relationship. For the buyer, this means structuring an effective contract that details a broad range of ways in which the supplier will be held accountable. These include audit and benchmarking rights, user surveys and disaster recovery plans. There are termination rights and the right to sue afterward as well as service levels and their related credits or penalties. And, of course, the contract describes various legal remedies in the event of failure……
When government agencies first started outsourcing, cost was the sole consideration. Over the last decade, however, cost is losing its market share as a reason to outsource, observes Adrian Moore, director of privatization and government reform for the Reason Public Policy Institute, a government think tank in Los Angeles, California.
The opportunities in e-business or e-commerce are the result of the changes that the Internet has brought about. This paper discusses recent e-business developments and the increasingly important role of external service providers in helping enterprises meet their e-business goals.
Over the past two years, the state of e-business has evolved from lightly regarded to a hot topic among senior executives. That’s been the experience of Neil Isford, vice president, e-business services, IBM Global Services.
The concept is simple. Gather together numerous small to medium-sized entities, leverage their commonalities and enable them to wield the force of their united strength. Now, another implementation is helping small to medium-sized companies discover a more level playing field in electronic commerce.
By the year 2002, over 50 percent of everything that is spent externally on IT services will be expended around e-business activities. That’s part of the e-business explosion predicted by Doug Elix, general manager for IBM Global Services.