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To be held accountable means one is subject to certain obligations. In the world of outsourcing, both buyers and suppliers must take preventive measures to ensure an equitable and successful relationship. For the buyer, this means structuring an effective contract that details a broad range of ways in which the supplier will be held accountable. These include audit and benchmarking rights, user surveys and disaster recovery plans. There are termination rights and the right to sue afterward as well as service levels and their related credits or penalties. And, of course, the contract describes various legal remedies in the event of failure……
November 1, 2000 |
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The Internet is transforming outsourcing. And outsourcing is transforming the Internet. This interaction has produced new ways to outsource that were never possible before. Thanks to the Internet, there are new flavors of outsourcing that could not have been possible in an unconnected world. Look at the Application Service Provider (ASP) model. Today, companies have [...]
October 1, 2000 |
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Companies today realize that if they want to stay in business they will have to enter the e-commerce fray. Specifically, they must embrace Internet Protocol (IP) based technologies. If you want to be in business, you need to be in e-business, says Elena Christopher, senior analyst at Gartner DataQuest in Egham, England…….
October 1, 2000 |
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Ecommerce between customer and buyer can be tricky. But the degree of difficulty increases when those two partners reside in different countries. If there’s an ocean of difference between the laws of the two nations, the transaction must adhere to the stricter set of regulations…..
October 1, 2000 |
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Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill its orders and deliver its gifts. Like a winemaker mixing a champagne cuvee, Send.com has merged e-commerce with old-fashioned retail…
October 1, 2000 |
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It’s 4 a.m. Do you know if your Web site’s working? If the Web site resides on a NaviSite server, you can leave the worrying to them. If one of its experienced trouble-shooters notices that something is not quite right with a Web server, the employee explores the problem and fixes it before it affects Web performance…. (outsourcing)
October 1, 2000 |
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Internet businesses depend on their Web sites being available when their customers are. Downtime is expensive because a customer that clicks away can be lost forever. When a Web site is down, an ecommerce company loses revenue, brand recognition and customers, notes Tom Jones, CEO of StrataSource, a Fremont, California BPO provider…
October 1, 2000 |
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Assimilating into the new economy is the business challenge of the millenium, says John Funk, a partner in the Dallas office of Jones Day Reavis & Pogue. The attorney, who has specialized in outsourcing legal issues for 20 years, believes outsourcing is the final answer to this million dollar question….
September 1, 2000 |
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The two Brits were lured by the siren call of the constant sunshine. Bahad and his partner started Dataforce Corporation in 1993 as a marketing vehicle for their Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) consultancy…
The French have a saying, The more things change, the more they stay the same. After studying IT outsourcing for the last 10 years, Mary Lacity and Leslie Wilcocks have found that’s exactly what happened in their world. While the Internet has created a global economy that has radically altered the way companies do business, corporate IT goals have remained astonishingly the same during the past 40 years, Lacity says.
More people are turning to technological outsourcing at an incredibly rapid rate, says Rick Roscitt, president and CEO of ATT Solutions. He notes companies turning to outsourcing for solutions to their financial, skilled workers, and global reach problems.
January 1, 2000 |
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Utilizing the knowledge gained from Y2K efforts, dramatic improvement of the business model is possible. Through a process called Strategic Business Modeling (SBM) this valuable information can be organized for the move to a new business environment. For many companies that means enabling or moving legacy business function to a new infrastructure, allowing for ease [...]
November 1, 1999 |
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The opportunities in e-business or e-commerce are the result of the changes that the Internet has brought about. This paper discusses recent e-business developments and the increasingly important role of external service providers in helping enterprises meet their e-business goals.
August 1, 1999 |
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Outsourcing of the network management function is not yet as widespread as Information Technology (IT) outsourcing. However, that situation is changing as networks assume more and more importance in networks.
December 1, 1998 |
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A couple of years ago, e-commerce was just knocking at the door of the IT marketplace. Today, companies have shoved that door open and are walking through to discover new opportunities and new ways of doing business more profitably and more efficiently.
April 1, 1998 |
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As Stan Lepeak, an analyst with Meta Group, looks at electronic commerce, he sees an extremely lucrative area for outsourcing, with a high percentage of applications being turned over to providers. That fact, said Lepeak, means that relationship management will play a key role in success or failure.
April 1, 1998 |
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