Tag: e-mail

Social Media: How Will It Change Outsourcing? | Article

Social Media: How Will It Change Outsourcing? | Article

Kids have been tweating and creating Facebook pages for years. But over the last 12 months, social media has become a new tool of the business world. For the first time outsourcing buyers are asking their suppliers “for social media solutions to help them out, specifically in customer care,” reports Mike Wooden, Senior Vice President, […]

Virtual Data Provider Securely Manages Law Firm’s IT System | Article

Virtual Data Provider Securely Manages Law Firm’s IT System | Article

Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.

Outsourced Email Archiving Solution Addresses Regulatory Challenges, Storage Issues, and Productivity | Article

Outsourced Email Archiving Solution Addresses Regulatory Challenges, Storage Issues, and Productivity | Article

Email archiving is a hot technology for 2006, solving corporate and compliance challenges. Here’s what an investment management firm learned when shopping for an outsourced email archiving solution.

Taking the Sting Out of Nondeliverable Email Addresses | Article

Taking the Sting Out of Nondeliverable Email Addresses | Article

One-third of the email addresses to which a company sends marketing communication will bounce back as undeliverable over the course of a year. This is a huge problem for companies trying to stay in touch and increase revenue through email marketing. But outsourcing comes to the rescue in reconnecting with those people on a very affordable basis.

Enterprise Email Security: The Strategic Case for Outsourcing | White Paper

Enterprise Email Security: The Strategic Case for Outsourcing | White Paper

Infocrossing executive briefing. Clearly, for the majority of today’s companies, email has become the most essential, most widely used, and most vulnerable strategic business tool. Senior management must rethink its strategy for assuring email security and uptime.

How Outsourcing Email Management Helps Financial Services Companies | Article

How Outsourcing Email Management Helps Financial Services Companies | Article

Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.

iConnection Helps Companies Delete Email Woes | Article

Next January Microsoft is no longer offering standard support for Exchange 5.5. (i)Structure’s new iConnection program manages that email program for you. It has upgraded virus protection and spam filters and guarantees email is available 99.99 of the time.

Outsourcing E-mail Proves to Be a Wise Investment for Schwab | Article

Outsourcing E-mail Proves to Be a Wise Investment for Schwab | Article

Customer service costs at Charles Schwab began to rise as customers phoned more frequently to ask about their portfolios. Understand how this type of outsourcing can pay dividends.

Outsourcing Inbound Email Response to India Strengthens Timely Customer Care | Article

Outsourcing Inbound Email Response to India Strengthens Timely Customer Care | Article

You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.

Outsourcing Email Delivery Drives Golfbargains.com to the Green in One Shot | Article

Outsourcing Email Delivery Drives Golfbargains.com to the Green in One Shot | Article

With spam clogging mailboxes and enraging its recipients, an online golf retailer outsourced to make sure its email marketing got through. It permission-based list grew from 8,000 to 100,000 in 24 months.

The Original Mission Critical Application Becomes Even More Important as People Go Postal About Regular Mail | Article

The Original Mission Critical Application Becomes Even More Important as People Go Postal About Regular Mail | Article

The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.

No Room for So-So Performance | Article

No Room for So-So Performance | Article

Neither rain nor snow… You know the adage about the reliability of the U.S. postal system. Today we might transfer that goal concept: Neither viruses, nor bandwidth nor disk space will stop email! — at least not for organizations that depend on it as their primary communication vehicle.

The Whole Kit and Caboodle | Article

The Whole Kit and Caboodle | Article

The Whole Kit and Caboodle – In round figures, the outsourcing contract between the U.S. Treasury and its supplier, Wang Government Services (a Getronics company) will be over $100 million over the life of the ten-year contract. Like the old kit and caboodle American saying, Treasury omitted nothing – it has outsourced the management of its entire infrastructure.

Family Thais Lead to Bangkok.com | Article

Family Thais Lead to Bangkok.com | Article

The founders of Bangkok.com, who are based in Boston, Massachusetts, planned to resell the domain later for big bucks. But to underwrite their investment, they decided to offer email forwarding to anyone who wanted a Bangkok.com domain name. Our vanity email address wasn’t terribly successful, says Stanhope, who is the general partner. The founders sold 100 year-long subscriptions at $35 each……

Hatching An Application | Article

Hatching An Application | Article

Outsourcing may turn out to be the golden egg for Commtouch. Since every youth in Israel must serve in the Army, which relies on sophisticated military intelligence and technology to survive, Israel has a wealth of technically skilled young people.

Hearing the Cries For Help | Article

Hearing the Cries For Help | Article

ICT Group, a teleservices company that specializes in customer relationship management (CRM), has a solution. Its eCRM software allows a real live human to hold the customer’s hand, every step of the way. Both parties look at the same Web page to keep the conversation relevant. Duffy Campbell, ICT president, calls this collaborative browsing because ICT operators can help customers fill out a shopping cart the minute they need help. The intended result: a completed transaction instead of a lost sale or disgruntled customer…..