One of the biggest complaints from shoppers on the Internet is that companies never respond to their queries. They might as well be emailing Mars. Saturn Corporation, the automobile manufacturer based in Spring Hill, Tennessee, was determined its leads would never fall into cyberspace’s black hole.
When midnight hits on December 31, Netizens will have sent 2.2 trillion email messages. That’s because 97 percent of Internet users correspond by email, according to IDC. Back in 1998, a long time ago measuring by Web time, U.S. citizens sent seven email messages to every letter that required first class postage, according to Nua. The number has to be bigger today, given the runaway popularity of email by wireless phone, personal digital assistants and Blackberries in addition to the old-fashioned way of using your computer. (outsourcing)
Today cybercafes allow the kinder to email home from anywhere. Ryan Byrne formed Globe Drifters in September, 1999, to make it even easier for student travelers to keep in touch…
Our business is not IT, says Linda Holmes, director of Informatics Services at the Justice Department in Ottawa. Outsourcing allowed us to realign our resources so we could focus on our core competencies. We didn’t want to worry about day-to-day technology operations support…
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