Springhill Medical Center hired Eclipsys to overhaul its IT. Medication errors fell 80 percent and infection rates fell by two-thirds. ER customer satisfaction soared from 11 to 92 percent. System availability went from 56 to 99.999 percent. And the new electronic medical records helped the Alabama hospital weather Hurricane Katrina.
What do you do when the hospital has a fiscal crisis and can’t staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital recovered, putting patient safety before profit.
More Americans die from medical errors in a hospital than from car accidents. El Camino Hospital cut its medication errors 20 percent through technology, thanks to its IT provider Eclipsys.
Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.
The value of hospital IT investments now must be measured as to how they enhance an institution’s capability of saving lives and reducing medical errors. A pulse check on how hospital executives currently invest in IT business solutions, however, reveals an erratic approach to decision-making, essentially reducing the outcomes value of those investments. This white […]
CPOE is the new buzzword in health care outsourcing. El Camino Hospital \x0d\x0ainstalled a CPOE system in 1969. This case study explains CPOE’s evolution.
What’s the best strategy for the role of your CIO if you outsource your IT infrastructure and people? Are there advantages or risks in keeping the CIO there? Or, should you move the position to the service provider? The answer may surprise you.