Tag: ecosystem

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article

Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.

Why Shell Created an ‘Ecosystem’ of Three Suppliers When It Outsourced its IT Infrastructure | Article

Why Shell Created an ‘Ecosystem’ of Three Suppliers When It Outsourced its IT Infrastructure | Article

Instead of outsourcing its IT infrastructure to just one supplier that takes care of everything, Shell chose to outsource to best-of-breed suppliers. It created an IT ecosystem designed to encourage three suppliers to work together. Read how they made multi-sourcing a success.

Trends in Outsourced Product Development and Accelerated Time to Market | Article

Trends in Outsourced Product Development and Accelerated Time to Market | Article

A new, more strategic outsourcing model is necessary for speeding time to market yet also limiting the development cost of new products. It requires a different kind of thinking, communicating, and strategizing. Here’s how to leverage this new model for competitive advantage.

Teaming For Success in Business Process Outsourcing | Article

Teaming For Success in Business Process Outsourcing | Article

Historically, outsourcing relationships were simpler and more straightforward. There were buyers and sellers, and the roles of each were clearly defined.