Part 2: A Diamond In The Rough
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Alfonso Montiel of EDS shares practical steps to prepare a procurement outsourcing strategy.
Research & Insight
Research & Insight
EDS
Part 1: A Diamond In The Rough
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Procurement outsourcing is a strategic decision requiring serious consideration. In Part 1 of a three-part series, Tracey Hinkle of EDS discusses the key points to ponder.
Outsourcing Labor Procurement
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.
When Squeeze Starts to Hurt
Outsourcing Center, Kathleen Goolsby, Senior Writer
More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here’s how Arkansas and Delaware attacked the Medicaid problem. The Delaware relationship was a runner-up finalist in the 2003 Outsourcing Awards.
EDS Creates a Magical CRM Chemistry With Dow
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Dow Chemical Co. had underinvested in its call center. It needed to upgrade the technology, reduce its capital investment and add best practices. Who ya gonna call? EDS.
Outsourcing Long-Term Care Policy Administration Allows Entry in the Short Term
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Baby boomers, concerned about protecting their financial assets, are looking at long term care policies to help defray that cost. Insurance companies expect sales volumes to grow. They are turning to suppliers like EDS to be ready when the boom comes.
In the Eye of the Storm: Creating Flexibility for Outsourcing Turbulence
Outsourcing Center, Kathleen Goolsby, Senior Writer
A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.
IT Becomes a Tool for Business Transformation
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Business transformation becomes the No. 1 reason to outsource.
Flooded with Possibilities
Outsourcing Center, Kathleen Goolsby, Senior Writer
No doubt, you’ve seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You’re in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company. When it comes to outsourcing, though, you can bet that Allstate is in the good hands of its supplier, EDS. Larry Moser, Senior Marketing Manager at Allstate and Product Manager for its flood and mobile home lines, recalls that a decision was made in 1986 that Allstate would join the Write Your Own Flood Insurance Program. He says the company subsequently looked at its processing operation and realized that writing flood was a lot different from its other lines (auto, life, property) and decided to explore what opportunities there might be for the processing of the flood business.
Feathering Each Other’s Nests
Outsourcing Center, Kathleen Goolsby, Senior Writer
Birds of a feather flock together aptly describes the beginnings of the outsourcing relationship between Commonwealth Bank of Australia and its supplier-partner, EDS Australia. Both organizations are huge, both are global, both are renowned for the top-notch services they provide for their customers, and both fly on the wings of innovation when it comes to business ventures. Commonwealth is Australia’s largest domestic financial services organization (largest domestic bank, largest funds manager, largest online stockbroker, and among the largest insurance companies). It has more than 10 million customers, more than 110,000 location points, 3000 ATMs, 120,000 point-of-sale terminals, Internet banking, online telephone banking; and its Web site handles more than 10% of the total trades on the Australian stock exchange on any given day. 1,400 Commonwealth employees transferred to EDS when the October 1997 contract was signed.