Tag: employee engagement

TDC Boosts Customer Experience with Sitel

Denmark’s largest telecommunications and pay TV provider, TDC, has experienced increased customer satisfaction and boosted employee engagement by outsourcing customer care and support to Sitel. As a result of full staffing, more than 80% of calls are now answered within 20 seconds, supporting a smooth and seamless experience for TDC customers. In a project designed […]

By June 10, 2015 Read More →