Tag: employee resistance

Four Tips for Effective Management of the Outsourcing Transition Phase | Article

Four Tips for Effective Management of the Outsourcing Transition Phase | Article

The possible perils that can impact the success of an outsourcing relationship’s transition phase are well known. These days, most buyers are as aware as service providers of the need for a robust governance framework that facilitates the parties’ identification of challenges and working collaboratively to address them quickly. Most have also read tales of […]

Trends in Dealing with Employee Resistance to Outsourcing | Article

Trends in Dealing with Employee Resistance to Outsourcing | Article

What strategies are buyers using today to handle employee resistance to outsourcing? This article reveals trends we found in a study of 249 outsourcing relationships that either successfully mitigated the resistance in advance or successfully worked their way through the issues that arose from employee apprehension.

Improving Customer Service Became the Key to Competitiveness | Article

Improving Customer Service Became the Key to Competitiveness | Article

The worldwide mortgage markets have seen significant change even before today’s credit crunch. Cheltenham & Gloucester (C&G), the mortgage arm of the Lloyds TSB Group, had to change its fundamental business model to compete. Outsourcing and offshoring gave the mortgage operations the remodel it needed.

Offshoring Meets the Bank’s Business Demands | Article

Offshoring Meets the Bank’s Business Demands | Article

Royal Bank of Canada had more ADM projects than people to meet the expanding list, requiring it to somehow augment its ADM resources. Offshoring was the answer. However, a few areas of the bank had dabbled in offshoring with mixed results. No one shared learnings across the enterprise or coordinated governance or infrastructure. This relationship with iGATE did both and helped the bank grow.