Tag: failure

Top Ten Reasons Why Outsourcing Fails | White Paper

Top Ten Reasons Why Outsourcing Fails | White Paper

The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting and now medical opinion—has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission critical for enterprises worldwide. These include outsourcing for high-end tasks such as product design and […]

Manage Outsourcing Change by Communicating Remorse | Article

Manage Outsourcing Change by Communicating Remorse | Article

Most of us have been down on our knees praying that the relationship does not blow up over an error. Perhaps the cutover was delayed because the provider did not conduct sufficient user acceptance tests, or an employee committed fraud within a client account because controls were inadequate, or the client did not provide the […]

Outsourcing Center Selects New Categories for 2011 Outsourcing Excellence Awards — Study Reveals Best Practices and Keys to Success  | Article

Outsourcing Center Selects New Categories for 2011 Outsourcing Excellence Awards — Study Reveals Best Practices and Keys to Success | Article

The Outsourcing Center announced the finalists in the 2011 Outsourcing Excellence Awards last week. The annual awards program, originated in 1997, is recognized worldwide for the insights it yields regarding success drivers and over the years has resulted in a data repository for nearly 900 outsourcing relationships. Included in the repository are the factors that lead to […]

Combating the “Hidden” Costs of Managing Outsourcing | Article

Combating the “Hidden” Costs of Managing Outsourcing | Article

Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due […]

Six Key Success Factors for Outsourcing | White Paper

Six Key Success Factors for Outsourcing | White Paper

New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost […]

How Buyers Can Avoid a Big Outsourcing Pitfall | Article

How Buyers Can Avoid a Big Outsourcing Pitfall | Article

An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.

Is Your Outsourcing Initiative Designed to Succeed? | White Paper

Is Your Outsourcing Initiative Designed to Succeed? | White Paper

Buyers are sourcing more operations than ever before, so it is increasingly important that they manage outsourcing initiatives to eliminate issues that can diminish their return on investment and extend the intended value of each outsourcing relationship. This paper discusses targeted considerations in outsourcing readiness and supplier due diligence to avoid common outsourcing pitfalls and […]

When the Buyer Goes the Extra Mile, Outsourcing Relationships Flourish | Article

When the Buyer Goes the Extra Mile, Outsourcing Relationships Flourish | Article

In a true outsourcing partnership, each player contributes to the well-being of the relationship. But sometimes the buyer goes the extra mile to take care of the supplier. Read how Ping Identity worked with Luxoft’s engineers to create the best possible outcomes.

New Study Details What Makes Outsourcing Relationships Work | Article

New Study Details What Makes Outsourcing Relationships Work | Article

Why do some outsourcing relationships shine and others fail miserably? A new study by Capgemini lists nine steps to relationship success.

How to Rebound from a Failed Outsourcing Relationship | Article

How to Rebound from a Failed Outsourcing Relationship | Article

It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.

Full Study Results: Outsourcing the Back Office: The Path Toward Sustainable Benefit | White Paper

Full Study Results: Outsourcing the Back Office: The Path Toward Sustainable Benefit | White Paper

This report debunks several myths and shows that outsourcing has become a “ticket” to the fast-changing game of business. Click here to download this white paper

Second HR Outsourcing Venture is a Charm for SMB, Producing 85 Percent Savings | Article

Second HR Outsourcing Venture is a Charm for SMB, Producing 85 Percent Savings | Article

A 400-person manufacturing concern outsourced its employee evaluations; the effort failed. But the company needed to capture the benefits of HRO. The second time it found a supplier who delivered more than it promised.

How Offshoring to China Saved the Day at DuPont | Article

How Offshoring to China Saved the Day at DuPont | Article

DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.

Four Rules For Successfully Changing Suppliers | Article

Four Rules For Successfully Changing Suppliers | Article

Many view having to change suppliers as the ultimate outsourcing nightmare. Larry Miller’s first task at STMicroelectronics was to switch to Unisys. Here are his four rules for change.

Is Your Resource Commitment to Outsourcing Governance Sufficient? | White Paper

Is Your Resource Commitment to Outsourcing Governance Sufficient? | White Paper

Determining the Sweet Spot in Level of Effort and Spend – Recent legislation impacting corporate internal oversight and governance, along with media attention on failed outsourcing relationships, has caused a renewed interest in the role and value-producing impact of governance structures in outsourcing arrangements. This paper discusses the appropriate level of spend and effort necessary […]