Tag: FAO

Mphasis pulls back on BPO business

Mphasis pulls back on BPO business

MUMBAI: Mid-size software services firm Mphasis is pulling back on its domestic BPO business as it looks to raise margins that have touched an all-time low, people with knowledge of the matter told ET. Bengaluru-based Mphasis has been struggling over the last few years as its major shareholder Hewlett-Packard passes on less work to it […]

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

  BENGALURU: With an eye on regaining double-digit growth rates, former IT sector stars Infosys and Wipro are scrambling to fight and protect top outsourcing contracts worth more than $2 billion ( Rs 12,000 crore) that will expire this financial year, executives familiar with the discussions said. At Infosys, chief executive Vishal Sikka has personally taken […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

Infosys to Support Strategic IT Transformation at TNT

BANGALORE, March 2, 2015 /PRNewswire/ – Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, today announced it has signed a five-year agreement with the leading global express delivery company TNT, to help TNT simplify and transform its technology applications. As part of its turnaround and transformation strategy called ‘Outlook’, TNT is overhauling its […]

Zensar Technologies Announces Significant New Deals in Infrastructure Management

Zensar enhances its portfolio to create a rich and comprehensive set of services to meet the infrastructure needs of its clients January 29, 2015, Westborough, MA Zensar Technologies, a leading software services and infrastructure provider, announced significant multimillion dollar deals in its Infrastructure Management (IM) Business in the U.S. in the last month, and plans […]

Nothing’s Too Far-Fetched for FAO

Nothing’s Too Far-Fetched for FAO

Far from being just a boring extension of a company’s financial team, the FAO industry is becoming a game-changer by contributing profitability and efficiency. Finance and Accounting Outsourcing or FAO, as it is commonly known, started out years ago for routine general accounting and transaction management including handling of account receivables and payables management. But […]

When T-Mobile US, Inc. Needed a Partner to Streamline Billing, Improve Efficiency and Create a Continuum of Process Improvement, Amdocs Answered the Call

When T-Mobile US, Inc. Needed a Partner to Streamline Billing, Improve Efficiency and Create a Continuum of Process Improvement, Amdocs Answered the Call

2013 Outsourcing Excellence Awards BEST CUSTOMER SATISFACTION: T-Mobile US, Inc. and Amdocs “Although outsourcing is a partnership, you have to make sure that you, as the customer, maintain control.” Habib Sarkis, Vice President, IT Operations and Support, T-Mobile US, Inc.   You’d be hard-pressed to find another industry that is more competitive or moves at […]

2012: A Bumpy Ride For BPO | Article

2012: A Bumpy Ride For BPO | Article

2012 was a year that brought significant challenges for the business process outsourcing (BPO) industry, and in 2013, customers are sending service providers a clear message: they now expect far more than just cost savings from a BPO engagement. So what’s going on? Abid Ali Neemuchwala of TCS, an IT services, consulting and business solutions […]

The F&A Forecast: 14 Challenges and Six Solutions | Article

The F&A Forecast: 14 Challenges and Six Solutions | Article

The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are […]