Tag: Five9

Solution Delivers High-Quality Customer Experience with Travel Agents | Article

Solution Delivers High-Quality Customer Experience with Travel Agents | Article

Call centers can impact a travel agency’s market share because of the large number of customer interactions. Yet a March study of North American consumers sounded an alarm for call centers that don’t have the requisite technology to ensure satisfactory customer experiences. Here’s how two travel-related businesses solved that technology problem.

VoIP Solves Technology, Labor Challenges for Growing US Call Center | Article

VoIP Solves Technology, Labor Challenges for Growing US Call Center | Article

VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9’s ASP solution sounds good to customers. Third in a series about this new technology.