Call centers can impact a travel agency’s market share because of the large number of customer interactions. Yet a March study of North American consumers sounded an alarm for call centers that don’t have the requisite technology to ensure satisfactory customer experiences. Here’s how two travel-related businesses solved that technology problem.
VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9’s ASP solution sounds good to customers. Third in a series about this new technology.