Tag: fixed price

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract […]

Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts | Article

Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts | Article

Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal deals.

How to Rebound from a Failed Outsourcing Relationship | Article

How to Rebound from a Failed Outsourcing Relationship | Article

It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.

The Pitfalls in Becoming a BPO | Article

The Pitfalls in Becoming a BPO | Article

ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it’s natural when a good client asks an ASP to help take on a related business process, the supplier wants to agree.