Tag: flexibility

Facing IT Obsolescence, One Company Moves Infrastructure and Apps to the Cloud | Article

Facing IT Obsolescence, One Company Moves Infrastructure and Apps to the Cloud | Article

This is an all-too familiar situation for many companies in 2012: 1. They have old servers that are now becoming unreliable, putting their businesses at risk 2. They need to downsize to less office space 3. They want to trim payroll 4. They want to trim the total cost of maintenance One answer is: eliminate […]

RPOs Help Companies, Retirees in the New World of Work | Article

RPOs Help Companies, Retirees in the New World of Work | Article

Eight trends are changing the way people are retiring, according to Neal Bruce, vice president, product management for Peoplefluent, a workforce talent management company. The demographics may even affect the future performance of some companies, especially those in the energy and nuclear power fields. “Some companies may fall off the knowledge cliff when their retirees […]

Is There Too Much Currency Risk in Your Offshore Outsourcing Deal? | Article

Is There Too Much Currency Risk in Your Offshore Outsourcing Deal? | Article

As the rupee hits new lows against the U.S. dollar this year, the issue of how foreign exchange rates impact offshore outsourcing arrangements has again come to the fore. But how swings in currency valuations affect outsourcing parties remains a complex question. A weak rupee, for example, theoretically boosts the top line of Indian service […]

Protecting Yourself in the Cloud: Seven Tips for Building a More Customer-Friendly Cloud Computing Contract | Article

Protecting Yourself in the Cloud: Seven Tips for Building a More Customer-Friendly Cloud Computing Contract | Article

The cloud computing business model is one based on conformity. In exchange for that largely standard approach to technical delivery and service levels, customers can gain access to cost-effective solutions for everything from desktop support to infrastructure to business applications with minimal capital investment or ongoing management. “The vast majority of providers will leverage a […]

Award-Winning Outsourcing Relationships — Three Key Ingredients in their “Secret Sauce” | Article

Award-Winning Outsourcing Relationships — Three Key Ingredients in their “Secret Sauce” | Article

Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a mutual willingness to constructively solve problems, and trust earned. Contracts were awarded as a result of a competitive bid, so they started with a blank recipe card. […]

BPO Study’s Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships | Article

BPO Study’s Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships | Article

Buyers of outsourcing services want their service providers to invest in technologies that bring continual improvement to the outsourced processes. Providers want to invest only where it is also beneficial to their margins in the long run. Therein lies a conflict. Are there reliable predictors of a buyer’s intent for a long-term, mutually beneficial relationship […]

Servicer Agility in a Competitive Market: Why the Standard Package Puts Your Business at Risk | White Paper

Servicer Agility in a Competitive Market: Why the Standard Package Puts Your Business at Risk | White Paper

Selecting a third-party servicing partner is a critical decision for your company. This is especially true in the lending and insurance industries. CSC’s vice president of Lending Services, John F. Kilgore, has written a series of papers to help get clarity on this difficult choice. The first paper focuses on your servicer’s ability to react […]

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services […]

What Happens When the Outsourcing Business Case Stops Working? | Article

What Happens When the Outsourcing Business Case Stops Working? | Article

Organizations that turn to outsourcing to achieve their business objectives first develop a business case that includes such components as cost savings and avoidance objectives, business value benefits, and risk assessment of potential negative impacts. But what happens when the initial business case stops working because of unanticipated impacts? Both a Deloitte Consulting study and […]

Start-up Healthcare Company Overcomes Risks and Captures Success in Outsourced R&D | Article

Start-up Healthcare Company Overcomes Risks and Captures Success in Outsourced R&D | Article

Innovation is the lifeblood of entrepreneurial companies such as Inherited Health™, an online resource for information about health risks, but it’s also imperative that such companies deliver new products to the market in a short time frame and at the lowest cost. Those were the business challenges – along with having only a handful of […]

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping […]

Forces of Change Shaping Outsourcing Solutions | Article

Forces of Change Shaping Outsourcing Solutions | Article

Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO […]

Outsourcing Experts Discuss New Flexible Pricing Models | Article

Outsourcing Experts Discuss New Flexible Pricing Models | Article

Outsourcing Center assembled a panel of industry experts to discuss the changes in outsourcing contracts and pricing models over the next two to five years. Their insights reveal buyers and providers will approach outsourcing initiatives differently than in the past. Q. Outsourcing pricing models and contract vehicles have evolved over the past few years. How […]

Risks and Complexities in Outsourcing Decisions in the Midmarket | Article

Risks and Complexities in Outsourcing Decisions in the Midmarket | Article

For the most part, industry experts say the midmarket is poised for significant growth in outsourcing during the next five years. However, some point out that the nature of midsized companies may hinder growth. Outsourcing Center interviewed providers and advisors serving the midmarket regarding upcoming changes in this market and the risks and challenges that […]

Decision-Making Insights for Companies Outsourcing HR Functions | Article

Decision-Making Insights for Companies Outsourcing HR Functions | Article

HR outsourcing went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for […]

Seven Action Areas to Strengthen an Outsourcing Relationship | Article

Seven Action Areas to Strengthen an Outsourcing Relationship | Article

An outsourcing provider’s quality of services and the achievement of the agreed-upon mutually beneficial objectives are essential to success. But there are additional actions that service providers and buyers can take to boost the return on investment and increase the life expectancy of their relationship. To identify these relationship-strengthening actions, Outsourcing Center conducted a survey […]