New York’s terrorist attacks have forced buyers to revisit the force majeure events clauses in their outsourcing contracts. The typical clause has the buyer bearing all the risk. Attorney Bruce Leshine has new verbage that shares that risk with the provider.
On January 1, 1999, eleven member countries of the European Union (EU) will adopt the Euro as their common currency. This move has complex implications for outsourcing in Europe. It will affect existing and new contracts and, more fundamentally, have an impact on the market structure.
Negotiating Effective Service Level Agreements (SLAs) (continued): SLAs are now part of outsourcing’s alphabet soup. In recent years, outsourcing consultants and lawyers have heavily emphasized the importance of including SLAs in contracts. That trend comes from experience gained when many customers learned that they had little ability to influence the outsourcer’s performance without an SLA.
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