Tag: Gartner

Dell Services Named a Leader in the 2015 Gartner Magic Quadrant

Dell Services has announced it has been positioned by Gartner Inc. in the “Leaders” quadrant of the Gartner Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America report. This marks the fifth consecutive year that Dell has been in the Leaders quadrant of this report. Dell continues to demonstrate its ability to […]

By August 27, 2015 Read More →

EXL Positioned as a Leader in Gartner Magic Quadrant, IDC MarketScape for Finance & Accounting BPO

EXL (NASDAQ:EXLS), a leading business process solutions company, has been positioned as a leader in finance and accounting BPO by leading research analyst firms Gartner and the IDC MarketScape. EXL was placed in the “Leaders” quadrant in the “Magic Quadrant for Finance and Accounting BPO,” published by Gartner in June 2015 and authored by Cathy […]

By July 22, 2015 Read More →
Six Key Success Factors for Outsourcing | White Paper

Six Key Success Factors for Outsourcing | White Paper

New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost […]

In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings | Article

In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings | Article

Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.

Eastern Europe – A Burgeoning Nearshore Alternative | Article

Eastern Europe – A Burgeoning Nearshore Alternative | Article

Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape.

Well-documented history of outsourcing failures | Article

A Gartner study released at its 2003 Gartner Symposium/ITxpo 2003 stated half of the year’s outsourcing projects would fail to deliver on bottom-line promises. (Information Week, 3/26/2003)

21 Percent Worldwide Growth for BPO | Article

21 Percent Worldwide Growth for BPO | Article

Multimillion dollar deals were the hallmark of 2000. These were multisite contracts that spanned continents and had a varied scope involving more than one process, according to Rebecca Scholl, an analyst with Gartner Dataquest in Mountain View, California. And she believes that trend will continue in 2001. A good example of the mega deal is the $125 million contract Nortel Networks signed with PricewaterhouseCoopers (PwC). This global company hired PwC to outsource its human resources (HR), finance and accounting, and administrative services at numerous Nortel sites. The biggest deal was the $1 billion 10-year contract the Bank of America signed with Exult to outsource HR and finance and accounting. This contract is only for the U.S., but it could expand to other regions, Scholl says.

ASPs Finally ‘Get Some Respect’ From the Big Boys | Article

ASPs Finally ‘Get Some Respect’ From the Big Boys | Article

Fortune 50 companies discovered ASPs last year. They signed large contracts proving the legitimacy of the model. Examples of major contracts include DaimlerChrysler and Nestle who signed contracts with Qwest Cyber.Solutions and Akzo-Nobel, who signed a contract with eLine. These contracts demonstrated the ASPs’ new approach to managing applications is attractive to large corporations as well as the small and medium market, which had been their main medium. The ASP solution is not just for startups and dotcoms, Pring says. (ASP, outsourcing)

E-voking E-commerce E-mmediately | Article

E-voking E-commerce E-mmediately | Article

Companies today realize that if they want to stay in business they will have to enter the e-commerce fray. Specifically, they must embrace Internet Protocol (IP) based technologies. If you want to be in business, you need to be in e-business, says Elena Christopher, senior analyst at Gartner DataQuest in Egham, England…….

The Blurring Line Between ASPs and BPOs | Article

The Blurring Line Between ASPs and BPOs | Article

The Blurring Line Between ASPs and BPOs…Charles Darwin would be jealous. Analysts today can watch a new species, the ASP, evolve. In these early days the species is exhibiting a wide variety. First, there’s the original stand-alone ASP version. But some ASPs are adding business process outsourcing to their dance cards. A number of markets are converging.

The ASP Advantage | Article

The ASP Advantage | Article

Application Service Providers (ASP) have much to offer companies in today’s connected, competitive world, according to Rita Terdiman, vice president and research director at the Gartner Group, a Stanford, Connecticut consulting firm. They level the playing field, allowing small and medium-sized companies to leap frog to Tier 1 applications, she points out. And multinational companies doing business globally benefit from the easy connectivity of the ASP solution.

Transitioning Employees from the Back Office to the Front | Article

Transitioning Employees from the Back Office to the Front | Article

One of the objectives of many outsourcing deals is to reduce costs and in the past this often meant a reduction in IT labor expenses or layoffs, says analyst Allie Young of Dataquest…

The Many Flavors of BPO | Article

The Many Flavors of BPO | Article

The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.