In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Suppliers we interviewed predicted the following will alter BPO during the [...]
Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says reverse outsourcing will pick up steam. This trend [...]
How can CIOs support business expansion with limited or even shrinking IT budgets? A critical requirement is to make sure service providers are tightly aligned to business goals. This is easier said than done, of course. However, an ERP Health Index and a new approach to application management solution have helped organizations cut costs and [...]
Businesses are focusing on how to sustain themselves today while positioning their enterprise for future growth. Learn how best-in-class businesses are optimizing their end-to-end supply chains to realize increased short and long-term cash flows and cost savings for sustenance and future growth…Read more. Download the white paper by clicking here.
The real value of Procurement Outsourcing is underexploited, partly due to common misconceptions and misunderstandings. Learn more about 7 common misconceptions that hinder the effectiveness of procurement outsourcing and the best practices that can bring about increased success.
Inaccurate demand forecasting can increase the risk of missing market opportunities in a competitive, global environment. Learn how advanced forecasting tools along with analytics and processes, can deliver significant business results for global corporations.
2009 should be a busy year for transformation, according to our experts. This story explains how business transformation outsourcing will impact buyers, suppliers, and the deals themselves. It also includes a formula for success in today’s business climate.
A new report from Deloitte Consulting discovered financial institutions are reshaping themselves before our eyes. They will be forever changed by globalization, according to Peter Lowes. Fact: In 2001 less than 10 percent of the financial services industry had moved work offshore. Today, 75 percent have. Here’s what’s really happening.
Sound familiar? Penske’s customer service operations were in four US cities. They were expensive and didn’t offer consistent service levels. What’s the best way to consolidate cost effectively? Outsource the back office to India.
Supplier consolidation. The arrival of a buyer’s market. Multi-vendor strategies gain the upper hand. Read about 17 things that will shape the FAO market next year.
India is perceived as a cornucopia of IT talent. But some organizations are discovering that certain IT skills are increasingly scarce. Read about the current labor situation and what it means for your outsourcing effort.
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