Outsourcing Center, Kathleen Goolsby, Senior Writer
There’s a new help desk capability for pharmaceutical companies seeking expert services and lower costs in an offering from Getronics and Everest Field Technologies, which combines campus and field sales support.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here’s what’s going on in offshore outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In today’s hospitals, technology is of utmost importance to reducing costs, streamlining functions and providing the best patient care. Some hospitals have learned that outsourcing can make an enormous strategic impact and be a differentiator in competitive advantage.
Outsourcing Center, Kathleen Goolsby, Senior Writer
BP’s motivations for outsourcing were classic, and Getronics has surpassed those needs. Even so, the highly effective risk/reward pricing scheme is a powerful influence on the remarkable success of this relationship.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Companies work with their suppliers to aggressively reduce costs.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The Whole Kit and Caboodle – In round figures, the outsourcing contract between the U.S. Treasury and its supplier, Wang Government Services (a Getronics company) will be over $100 million over the life of the ten-year contract. Like the old kit and caboodle American saying, Treasury omitted nothing – it has outsourced the management of its entire infrastructure.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Imagine that you own a retail gas store and the cash register goes down. You can’t sell gas or Twinkies. Now imagine, just for a moment, that you own over 1700 retail gas stores where this could happen. ARCO, a West Coast gasoline refiner and retailer, actually owns that many gas stores and a large convenience store network. Downtime can be disastrous, so ARCO outsourced its point-of-sale terminals to outsourcer, Getronics. When the Getronics help desk receives a call from one of the retail outlets, the staff diagnoses whether the fix will require a technician. If so, they must obtain the needed part from a depot, dispatch a technician to the site to install the part, and have it up and running within four hours from the time the call was placed — no matter how remote the location might be. It’s truly an extraordinary feat in logistics.
"*" indicates required fields