Allied Digital Services (Allied) is a global IT services and solutions company that partners with customers to make IT an enabler of positive change in the organization. We accomplish this by providing end-to-end IT solutions for customers across multiple industries and geographies. With over two decades of proven experience in technology and enterprise IT infrastructure, [...]
In most organizations, a considerable amount (often 40 percent) of the IT budget is tied up in non-conformance-related projects – fixing things that were not done right the first time. A traditional help desk actually promotes non-conformance by taking a narrow view of a user issue and focusing on mitigating the symptoms instead of true [...]
Syntel is a leading global provider of custom Information Technology and Knowledge Process Outsourcing solutions that improve quality and reduce costs. Our portfolio of solutions spans the entire range of technical services and process operations for Global 200 organizations in the Banking & Financial Services, Healthcare & Life Sciences, Insurance, Logistics, Manufacturing, Retail, Telecom, and [...]
Insigma Technology Co. has a proven track record as a great partner for organizations looking to transform their business. We help companies bring innovation to their business. We are especially known for creative thinking and innovation around complex IT and business issues. We help our clients move beyond their operational constraints, differentiate their products and [...]
Companies both large and small often choose to outsource their IT departments so they can concentrate on their core businesses. But small and medium businesses (SMBs) have additional challenges. Danya International, a public service company that delivers solutions to government and commercial clients addressing pressing social issues, is a good example. It wanted to focus [...]
Neusoft is the largest IT solutions and services provider in China and your premier BPO partner in China. To date, Neusoft has set up six software bases, eight regional headquarters, and a comprehensive marketing and service network in over 40 cities across China. In the global marketplace, we have also incorporated subsidiaries in the United [...]
New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost [...]
In this economy, companies are scrambling to save jobs and costs. Wipro decided it could help its buyers be successful in their marketplaces through customer centricity. Read how everyone who works with a buyer percolates ideas to create value.
Help desk outsourcing can achieve cost reduction and greater efficiencies, but many buyers encounter significant pitfalls to achieving those outcomes. All of these risks to achieving the anticipated return on investment can be mitigated up front in the planning, provider selection, and contract negotiation phases. This paper discusses the top 11 mistakes buyers make in [...]
PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.
This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.
When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year.
Explore the levers and choices surrounding a global service desk and its impact on cost.
Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine — but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent.
New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your company for these impacts.
The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years.
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