Prudential Financial realized it had to run HR like a business when it prepared to go public. Whenever there is a business challenge, the two partners use a technique they learned from transition: select one executive from each company to craft a solution together. And Prudential helps Hewitt learn how its new products will work in the real world.
Freescale Semiconductor was the semiconductor chip manufacturing unit of Motorola until it was spun off in 2004.That forced the in-house Health and Wellness team to rethink the way it was offering health care benefits. The manufacturer had to create a compelling offer for existing employees while attracting new employees and retaining those who had worked at Motorola and were used to good benefits. Outsourcing to Hewitt solved the problem.
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.
Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.
Learn how companies are making better decisions about human capital management through predictive analytics. A new methodology, Human Capital ForesightTM, provides the predictive analytics companies need to quantify business impact before they make people-related decisions.
A new Hewitt study captures the current state of the HRO market. Here’s everything you wanted to know but didn’t know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in last.
One of Johnson & Johnson’s strategic imperatives is Process Excellence and it found a partner, Hewitt Associates, to work together reach that strategic imperative through joint process improvement projects.
The rules for managing people are dramatically changing, thanks to their importance to the bottom line. Demographics, economic, technological, and sociopolitical phenomena are driving the most drastic workforce changes in decades, creating a workforce that more diverse, mobile, informed, and in demand than ever before. Hewitt’s paper explores how to manage that new workforce.
Most companies don’t treat the billions of dollars spent on workforce programs as investments that affect economic value according to Hewitt. Treating human capital as “invested capital” for financial planning purposes allows for more strategic decision making. Human Capital ForesightTM — developed by Hewitt Associates, measures the cash flow return on human capital investments to [...]
Companies recognize that outsourcing gives them the flexibility to respond rapidly to their own acquisitions, divestitures, and changes in business priorities. So what are the choices companies face in ensuring that HR has the technology to do its job? This Hewitt paper answers that question.
Today, global sourcing is largely a U.S.-led phenomenon, with American companies dominating almost three-fourths of the market, but activity in Europe and Asia–led by the United Kingdom and Japan–is increasing. Getting the right talent involves knowing the local labor market inside and out.
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.
The time has come for large organizations to consider HR BPO as a serious strategic alternative. This paper from Hewitt outlines how more organizations turn to HR business process outsourcing to gain critical competitive value and real cost savings.
No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It’s a highly competitive market that allows almost no tolerance for cost increases – including the 15% yearly rise in the company’s healthcare benefits costs. So ServiceMaster decided in 2003 to change tactics for its employees’ health and welfare benefits administration.
Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an innovative program for continual process improvement.
Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here’s what’s happening in this dynamic sector of BPO.
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