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MERANT ASaP Revolutionizes the ASP Model – MERANT ASaP provides the complex development tools utilized by software developers to create eBusiness applications. Via the Internet, MERANT allows distributed software development teams the ability to share a single, hosted resource that can store software code and track and archive all changes during the development process. And because their tools are Web-enabled, the a in ASaP, according to Keith White, MERANT’s V.P. and general manager of ASP, is a play on words with an emphasis on the speed of delivery, that we’re able to deliver solutions . . . immediately. A sort of ASP ASAP.
Revenues Determine Rating ASPs Have Their Own Top 10 List – David Letterman popularized the Top 10 list. Now the ASP world is mature enough to have its own. IDC, the Framingham, Massachusetts global market advisory firm, decided to compile this list, which ranks the ASP providers by revenue in calendar 2000. This is the first time IDC has prepared this list ranking the burgeoning ASP market. ASPs have finally reached a maturity level with meaningful revenues, explains Meredith Whalen, vice president, ASP and Internet services for IDC. IDC analysts attempted to put together this list last year but the revenue numbers were too insignificant to be relevant.
dbDoctor has reengineered the database monitoring process for Oracle and Sun Microsystems systems. ‘Databases touch each and every facet of your business. When they go down, all hell breaks loose and losses immediately start to accumulate,’ says Michael Misheff, vice president, sales and marketing, for dbDoctor.
Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor that separates the leaders in their field from the also-rans is how they service their customers after the sale. In the remote environment of eCommerce, it can be particularly difficult to maintain a satisfying relationship between the buyer and seller, whether it’s B2C or B2B. This has spawned a whole new generation of companies that specialize in helping other companies manage interaction with their customers over the Internet. Ziptone is such a company.
Economies of scale are the holy grail of outsourcing. Certainly, scale is the most easily understood leverage point in outsourcing. The optimal use of infrastructure and the experience and expertise around a process are what generates the power of economies of scale. Outsourcing is often the only way many buyers can take advantage of this [...]
The biggest risks for businesses are they take too long to change, they do the wrong thing or they don’t do their job well, says Michel Janssen, chief operating officer of the Outsourcing Center. Outsourcing can mitigate much of that business risk by sharing the risks as well as the gains with the outsourcing supplier. Outsourcing supplies you with someone who is totally focused on your success, continues Janssen.
April 1, 2001 |
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When Brasilia, Brazil’s capital, was built, one of the city architects suggested planting grass everywhere instead of paving sidewalks. People could walk wherever they wanted. Where natural paths emerged, the concrete would follow.
April 1, 2001 |
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Whiteside, the founder and CEO of netASPx Inc., an application service provider (ASP) based in Herndon, Virginia, says software vendors have to select one of three paths to incorporate the ASP method into their business model.
April 1, 2001 |
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Behind closed doors, discussions about the biggest challenge for both providers and payers in the healthcare industry are not about HIPAA compliance. It’s about how to be profitable. Given the numerous industry problems besetting companies, revenue has been drastically cut, and most have lost millions of dollars for several years in a row. The solution, as many are discovering, is for organizations to become more efficient. And the only way to accomplish that objective is to outsource non-core business processes and take advantage of outsourcers’ expertise and technological resources.
April 1, 2001 |
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Born in August 1999, TrustData Solutions Corporation has already matured enough to take giant steps in the eSecurity arena. HIPAA experts agree TrustData’s solutions are probably the most advanced technology today for allowing companies to enable HIPAA compliance.
April 1, 2001 |
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PinkElephant is a Dutch ASP headquartered at Zoetermeer. The ASP is a PinkRoccade nv company, one of the most successful traditional IT outsourcing vendors in Holland. And that’s exactly how the ASP market is developing in Europe. The quick starting, independent American startup is the slow moving elephant in Europe, according to Leon Fock, business unit director. PinkRoccade nv was formed in 1950 as the Mechanical Administration, which was part of the central government of the Netherlands. Every 20 years the IT outsourcing vendor has reinvented itself. In the 1970s the department morphed into the Government Computer Center. In 1990 the department became a public limited liability company as part of a privatization move.
March 1, 2001 |
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Wireless scares people, says Adam Braunstein, senior research analyst with the Robert Frances Group. The concept that you can get anything anywhere is easy to understand and sounds great, and what company wouldn’t want to give those capabilities to its staff and customers where appropriate? The problem is that the application is extremely difficult. There are several warring technologies out there, Braunstein explains, and the wireless carriers are having huge difficulties. Financial institutions and the healthcare industry are the early adopters of wireless technology. It’s also an ideal solution for a mobile sales force, traveling executives, field technicians, logistics and other processes. The media has touted the enormous benefits for companies to adopt this technology as an extension of access to the Internet while, at the same time, making a lot of noise about the immaturity of the technology and its failures in addressing business applications and user needs.
March 1, 2001 |
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Our mission at the Outsourcing Center is to promote outsourcing to be the first choice in strategic tools to use in achieving business objectives. One of the best ways to do that is to present to you illustrations of excellence in outsourcing, thus showing the value and benefits that can be accomplished. Of the many fine relationships we encounter, the best become recipients of our annual Editor’s Choice Awards. In this very popular annual awards issue of the Outsourcing Journal, we relate their stories so that you may duplicate their successes.
March 1, 2001 |
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When the Great Depression of the 1930′s rocked the U.S. economy, many banks failed. To prevent that horrific event from happening again, the U.S. Congress passed an act which insured bank deposits up to $100,000. ASP buyers, however, have no such insurance. If their ASP goes under, they have to shoulder the financial burden as well as try to find another outsourcing provider with more staying power. Here are 6 Ways to Protect yourself.
February 1, 2001 |
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The emergence of the pure play BPO provider was one of the biggest developments in the BPO world during 2000, observes Mark Hodges. Hodges, a vice president of corporate development for Exult, a human resources (HR) BPO provider based in Irvine, California, defines pure play providers as companies that were founded to do nothing but BPO. Their tunnel vision focus on outsourced processes distinguishes them from other outsourcing providers like EDS and CSC, old school providers who do everything including BPO, explains Hodges. Pure play BPO providers include LeapSource in Phoenix, Arizona, and SourceNet in Houston, Texas. Exult, which uses Web-based technology to take over the entire HR process, is another. We are the human resources department for global 500 companies, says Hodges.
January 1, 2001 |
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Multimillion dollar deals were the hallmark of 2000. These were multisite contracts that spanned continents and had a varied scope involving more than one process, according to Rebecca Scholl, an analyst with Gartner Dataquest in Mountain View, California. And she believes that trend will continue in 2001. A good example of the mega deal is the $125 million contract Nortel Networks signed with PricewaterhouseCoopers (PwC). This global company hired PwC to outsource its human resources (HR), finance and accounting, and administrative services at numerous Nortel sites. The biggest deal was the $1 billion 10-year contract the Bank of America signed with Exult to outsource HR and finance and accounting. This contract is only for the U.S., but it could expand to other regions, Scholl says.
January 1, 2001 |
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