Tag: how to write a service level agreement

Protecting Yourself in the Cloud: Seven Tips for Building a More Customer-Friendly Cloud Computing Contract | Article

Protecting Yourself in the Cloud: Seven Tips for Building a More Customer-Friendly Cloud Computing Contract | Article

The cloud computing business model is one based on conformity. In exchange for that largely standard approach to technical delivery and service levels, customers can gain access to cost-effective solutions for everything from desktop support to infrastructure to business applications with minimal capital investment or ongoing management. “The vast majority of providers will leverage a […]

Valuing Contract Terms in Outsourcing Contracts | Article

Valuing Contract Terms in Outsourcing Contracts | Article

If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its value depends on what you agree to buy, what you agree to pay and the terms of the contract. Although the agreement and the other contract terms are often extensive, outsourcing customers often underestimate, or even overlook, the value in […]

Why Selecting the Proper Outsourcing Metrics Matters: The Census, Metrics, and the Tailor | Article

Why Selecting the Proper Outsourcing Metrics Matters: The Census, Metrics, and the Tailor | Article

Performance metrics are a measure of an organization’s activities and performance. All too often, the measures that focus on day-to-day operations have no relevance to the end reality, according to Nagendra P. Bandaru. He discusses how to create the correct SLAs.