Tag: HR outsourcing

Zensar Technologies Announces Significant New Deals in Infrastructure Management

Zensar enhances its portfolio to create a rich and comprehensive set of services to meet the infrastructure needs of its clients January 29, 2015, Westborough, MA Zensar Technologies, a leading software services and infrastructure provider, announced significant multimillion dollar deals in its Infrastructure Management (IM) Business in the U.S. in the last month, and plans […]

How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore, how can a BPO provider manage HR activities on a global scale without losing control in a multi-service environment? The CRM Contact […]

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Price benchmarking should be used as a constructive tool  to align the commercials and underlying drivers to market norms. However, if not carried out in a structured and well-thought-out way it can also lead to significant value erosion. This report explains a systematic approach for HRO price benchmarking. It covers:   Typical pricing metrics in […]

By July 7, 2014 Read More →
What Keeps Shared Services Executives Up At Night?

What Keeps Shared Services Executives Up At Night?

What keeps shared services executives up at night? Here’s one example. Your company consolidated all its BPO functions into a shared services center. However, the center outsourced specific pieces of processes that it determined a service provider indeed could do better, faster and cheaper than you could. And then one morning you wake up to […]

How Motorola Solutions Fearlessly Transformed Global HR Service Delivery

How Motorola Solutions Fearlessly Transformed Global HR Service Delivery

2014 Outsourcing Excellence Awards Best BPO Motorola Solutions, Inc. and Aon Hewitt     “You can sign a contract and that holds both parties to certain standards. But, in a true partnership, there is also an unwritten contract; a commitment to continuous improvement and a shared philosophy of excellence that goes beyond the basic requirements.” […]

Video Recruiting Makes a Difference at Cigna, WilsonHCG

Video Recruiting Makes a Difference at Cigna, WilsonHCG

Video interviewing providers waxed poetic about the advantages of this new disruptive technology in our first two installments. But how does it really work in the real world? Here are two case studies that demonstrate the good, the bad and the ugly. How an enterprise is using video interviewing: Cigna Cigna, a global health service […]

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right […]

Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house

Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house

This is the second article in a series on how companies are using Big Data to gain critical business insights. ConAgra Foods, a food maker based in Omaha, Nebraska, started its journey to using predictive analysis in an incremental way. The company, whose brands include Healthy Choice, Banquet, Orville Redenbacher’s, Marie Callender’s and Chef Boyardee, […]

Why CIOs Will Outsource More in 2013 | Article

Why CIOs Will Outsource More in 2013 | Article

New forces are shaping the outsourcing industry. More efficient and cost-effective delivery models are being forced into existence. The industry is becoming more reliable and more predictable. The outcome is extremely positive from an outsourcing industry point of view: these are signs of systemic maturity. The impact of this is being directly felt in the […]