Tag: HRO

Mphasis pulls back on BPO business

Mphasis pulls back on BPO business

MUMBAI: Mid-size software services firm Mphasis is pulling back on its domestic BPO business as it looks to raise margins that have touched an all-time low, people with knowledge of the matter told ET. Bengaluru-based Mphasis has been struggling over the last few years as its major shareholder Hewlett-Packard passes on less work to it […]

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

  BENGALURU: With an eye on regaining double-digit growth rates, former IT sector stars Infosys and Wipro are scrambling to fight and protect top outsourcing contracts worth more than $2 billion ( Rs 12,000 crore) that will expire this financial year, executives familiar with the discussions said. At Infosys, chief executive Vishal Sikka has personally taken […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore, how can a BPO provider manage HR activities on a global scale without losing control in a multi-service environment? The CRM Contact […]

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Price benchmarking should be used as a constructive tool  to align the commercials and underlying drivers to market norms. However, if not carried out in a structured and well-thought-out way it can also lead to significant value erosion. This report explains a systematic approach for HRO price benchmarking. It covers:   Typical pricing metrics in […]

By July 7, 2014 Read More →
Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound agility, there is a dark side. […]

The New War for Talent—Demand for Cloud, Data Scientists Outstrips Supply | Article

The New War for Talent—Demand for Cloud, Data Scientists Outstrips Supply | Article

Cloud computing has become a paradigm-shifting technology. It frees up acres of real estate otherwise needed to house data centers and it distributes the cost of expensive software so companies only pay for what they use. Cloud’s popularity has created a HR crisis: a shortage of engineers skilled to work in this brave new world. […]

A Pioneering HR BPO Engagement Succeeds through “The Simplicity of One” | Article

A Pioneering HR BPO Engagement Succeeds through “The Simplicity of One” | Article

16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by change requests and contract management, we can sit down and talk. That is what makes us successful.” Scott Lacy, Manager of HR Operations, International Paper It was the 1990s and the paper and packaging industry was dramatically evolving. To keep […]