Tag: Hurricane Katrina

ACS Helps a Louisiana Agency Weather the Storm | Article

ACS Helps a Louisiana Agency Weather the Storm | Article

ACS collects child support payments for the state, which increased scope and added customer care. Soon after that transition, Hurricane Katrina hit. ACS went into overdrive to get child support payments to parents, many of whom had fled the state.

E-Sourcing Technology Solution Provides High Value | Article

E-Sourcing Technology Solution Provides High Value | Article

The lower middle market manufacturers ($30 – $200 million in sales) tend not to use strategic sourcing solutions. But there’s an outsourcing provider achieving value for them with e-sourcing technology available in a Software-as-a-Service model. Read how it works for a mattress manufacturer impacted by Hurricane Katrina.

Close Supplier Partnerships Help Center Find Hurricane Katrina Victims ASAP | Article

Close Supplier Partnerships Help Center Find Hurricane Katrina Victims ASAP | Article

Hurricane Katrina displaced almost a million Gulf Coast residents, including thousands of children. The National Center for Missing and Exploited Children found itself overwhelmed, unable to handle the drastic uptick in the number of searches. The quasi-government agency turned to its technology outsourcing partners for immediate help.

Making an Outsourced Call Center Relationship Work | Article

Making an Outsourced Call Center Relationship Work | Article

One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.

Shopping for HR Solutions for Small Businesses Just Got Easier | Article

Shopping for HR Solutions for Small Businesses Just Got Easier | Article

Small businesses historically have not had equal opportunity in outsourcing because they didn’t have enough employees to make it financially feasible. Now there is a comprehensive suite of HR services available to companies of all sizes, including those with 1-75 employees.

Outsourcing Joint Venture Streamlines Claims Processing, Avoids Disaster for New Orleans Insurer | Article

Outsourcing Joint Venture Streamlines Claims Processing, Avoids Disaster for New Orleans Insurer | Article

A New Orleans insurer introduced a product that soared in popularity, causing it to upgrade technology to handle the volume. That prepared it well for operating after Hurricane Katrina.