Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]
Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday! A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]
Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article
Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.
Canada tops the list of offshore options for American companies outsourcing their IT. That’s because price is not the only consideration.
IDC’s Marc Pramuk says access to technology is driving HRO. Companies are assembling more comprehensive outsourcing initiatives to get more for their technology dollar.
This white paper examines the relevant challenges, trends, opportunities, services, and related issues that impact the decision to outsource procurement. Click here to download this white paper
An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.
Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.
IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That’s not a typo.) Read why.
Consumers abandon their online shopping carts with maddening frequency. Coremetrics can tell you why.
What Happened to LeapSource? – With $65 million in its checkbook, LeapSource opened it doors in September, 1999. The pure play business process outsourcing (BPO) provider closed those doors in March, 2001.\x0d\x0aWhat happened? And what does it mean for BPO outsourcing?
One of the easiest ways to grow overnight is to acquire another company. One of the challenges of any merger is to merge each partner’s software. More often than not, each player has a different legacy system. Amalgamating the two can be a convoluted mess, reports Marc Pramuk, senior industry analyst for e-HR for International Data Corporation (IDC) in Framingham, Massachusetts. One of the most efficient ways to tackle this problem is to outsource most or all of the merged company’s HR functions. Outsourcing the entire HR process gives companies a clean slate, says Pramuk. Outsourcing everything in the HR field, however, is a major change for large companies, says Pramuk. In the past they only outsourced pieces of the HR process. Companies outsourced their payroll or they didn’t, explains the analyst.
International Data Corporation (IDC) in Framingham, Massachusetts completed a year-end study to determine the breadth of knowledge about application service providers. Half the executives interviewed had heard of the term ASP but only 6 percent had a detailed knowledge of what an application service provider does, reports Jessica Goepfert, senior ASP analyst for IDC.
Cost savings historically have been the biggest enticement to outsource. Vendors ran the numbers and showed their prospects the math: outsourcing could save them significant dollars. Today, cost savings have fallen to the bottom of the list of why companies outsource, according to Cynthia Doyle, an analyst with IDC……
The global marketplace is booming, and companies are responding to the lure of worlds to be conquered. Firms that transact business around the world are striving to reach new and emerging markets domestically and internationally and to operate more efficiently on a global basis. For some of the firms, their efforts to extend their marketing and operational reach beyond their traditional boundaries creates the need for assistance with their infrastructures. Many of them are turning to outsourcing as the bridge to reach their international growth strategies and customer base.
Tall oaks from little acorns grow. That old Latin saying applies to the staggering growth taking place in international Information Technology (IT) outsourcing. The growth trends predicted over the next few years in the US and around the world are rooted in a strong and established corporate practice of outsourcing. As this growth continues, COMPASS sees a worldwide need for more effective, corporate outsourcing strategies.