Tag: IDC

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.

Canadian IT Value Proposition Appealing to American Buyers | Article

Canadian IT Value Proposition Appealing to American Buyers | Article

Canada tops the list of offshore options for American companies outsourcing their IT. That’s because price is not the only consideration.

How Should HR Departments Gain Access to Technology? | Article

How Should HR Departments Gain Access to Technology? | Article

IDC’s Marc Pramuk says access to technology is driving HRO. Companies are assembling more comprehensive outsourcing initiatives to get more for their technology dollar.

Making ‘Req to Check’ a Reality | White Paper

Making ‘Req to Check’ a Reality | White Paper

This white paper examines the relevant challenges, trends, opportunities, services, and related issues that impact the decision to outsource procurement. Click here to download this white paper

IDC Report Finds Canadian Executives Outsource For Business Change | Article

IDC Report Finds Canadian Executives Outsource For Business Change | Article

An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.

IDC Study | Article

IDC Study | Article

Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.

HR Outsourcing Revenues Grew 65 Percent In 2001 | Article

HR Outsourcing Revenues Grew 65 Percent In 2001 | Article

IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That’s not a typo.) Read why.

ASP Helps Hanover Direct Track Traffic | Article

ASP Helps Hanover Direct Track Traffic | Article

Consumers abandon their online shopping carts with maddening frequency. Coremetrics can tell you why.

What Happened to LeapSource? | Article

What Happened to LeapSource? | Article

What Happened to LeapSource? – With $65 million in its checkbook, LeapSource opened it doors in September, 1999. The pure play business process outsourcing (BPO) provider closed those doors in March, 2001.\x0d\x0aWhat happened? And what does it mean for BPO outsourcing?

HR Outsourcing Hits Prime Time | Article

HR Outsourcing Hits Prime Time | Article

One of the easiest ways to grow overnight is to acquire another company. One of the challenges of any merger is to merge each partner’s software. More often than not, each player has a different legacy system. Amalgamating the two can be a convoluted mess, reports Marc Pramuk, senior industry analyst for e-HR for International Data Corporation (IDC) in Framingham, Massachusetts. One of the most efficient ways to tackle this problem is to outsource most or all of the merged company’s HR functions. Outsourcing the entire HR process gives companies a clean slate, says Pramuk. Outsourcing everything in the HR field, however, is a major change for large companies, says Pramuk. In the past they only outsourced pieces of the HR process. Companies outsourced their payroll or they didn’t, explains the analyst.

What Does an ASP Do? Let Me Count The Ways | Article

What Does an ASP Do? Let Me Count The Ways | Article

International Data Corporation (IDC) in Framingham, Massachusetts completed a year-end study to determine the breadth of knowledge about application service providers. Half the executives interviewed had heard of the term ASP but only 6 percent had a detailed knowledge of what an application service provider does, reports Jessica Goepfert, senior ASP analyst for IDC.

Buyers Want Partners Not Just Providers | Article

Buyers Want Partners Not Just Providers | Article

Cost savings historically have been the biggest enticement to outsource. Vendors ran the numbers and showed their prospects the math: outsourcing could save them significant dollars. Today, cost savings have fallen to the bottom of the list of why companies outsource, according to Cynthia Doyle, an analyst with IDC……

The World Beckons | Article

The World Beckons | Article

The global marketplace is booming, and companies are responding to the lure of worlds to be conquered. Firms that transact business around the world are striving to reach new and emerging markets domestically and internationally and to operate more efficiently on a global basis. For some of the firms, their efforts to extend their marketing and operational reach beyond their traditional boundaries creates the need for assistance with their infrastructures. Many of them are turning to outsourcing as the bridge to reach their international growth strategies and customer base.

By August 1, 1997 Read More →
From Little Acorns… | Article

From Little Acorns… | Article

Tall oaks from little acorns grow. That old Latin saying applies to the staggering growth taking place in international Information Technology (IT) outsourcing. The growth trends predicted over the next few years in the US and around the world are rooted in a strong and established corporate practice of outsourcing. As this growth continues, COMPASS sees a worldwide need for more effective, corporate outsourcing strategies.

By August 1, 1997 Read More →