Tag: Inc.

Using Predictive Analytics to Drive Customer Value | White Paper

Using Predictive Analytics to Drive Customer Value | White Paper

There are several techniques for customer analytics according to NCO Customer Management, Inc.. When data is complex and highly dimensional, and the process that gives rise to the data is not well understood, machine learning techniques generally provide superior results. Typically, the following steps are needed to develop a predictive model based on machine learning […]

Successful Wireless Outsourcing Requires Talent and Technology | White Paper

Successful Wireless Outsourcing Requires Talent and Technology | White Paper

The wireless telecommunications market is going through an intense transition period according to NCO Group Inc.. The industry is being reshaped through several changes, including a rising saturation rate, regulatory developments, mergers between leading players, and increasing pressure from industry executives to boost profitability while cutting costs.

Technologies Driving Improved Contact Center Performance | White Paper

Technologies Driving Improved Contact Center Performance | White Paper

Customer contact centers are continuously challenged to improve and expand interaction with customers in a cost-effective manner. With the current focus on improving the customer experience and the business process, it’s clear the next generation of contact centers need to move toward the use of emerging technology. Read what NCO Technologies has to say.

The Future of Healthcare Eligibility Outsourcing | White Paper

The Future of Healthcare Eligibility Outsourcing | White Paper

Healthcare Eligibility Outsourcing has reached a new level of respect and necessity among healthcare providers. Read the latest update from NCO Financial Systems, Inc..

The Theory and Practice of Outsourcing | White Paper

The Theory and Practice of Outsourcing | White Paper

This paper discusses the reasons why companies are interested in information outsourcing (theory) and how it can be made to work for the benefits of companies and individual information developers (the practice). Click here to download this white paper

Outsourcing Information Design and Delivery | White Paper

Outsourcing Information Design and Delivery | White Paper

Information design and delivery includes technical documentation, instructional design, Web content development, graphics and multimedia, and technical marketing communications. Click here to download this white paper