There are several techniques for customer analytics according to NCO Customer Management, Inc.. When data is complex and highly dimensional, and the process that gives rise to the data is not well understood, machine learning techniques generally provide superior results. Typically, the following steps are needed to develop a predictive model based on machine learning […]
The wireless telecommunications market is going through an intense transition period according to NCO Group Inc.. The industry is being reshaped through several changes, including a rising saturation rate, regulatory developments, mergers between leading players, and increasing pressure from industry executives to boost profitability while cutting costs.
Customer contact centers are continuously challenged to improve and expand interaction with customers in a cost-effective manner. With the current focus on improving the customer experience and the business process, it’s clear the next generation of contact centers need to move toward the use of emerging technology. Read what NCO Technologies has to say.
Healthcare Eligibility Outsourcing has reached a new level of respect and necessity among healthcare providers. Read the latest update from NCO Financial Systems, Inc..
This paper discusses the reasons why companies are interested in information outsourcing (theory) and how it can be made to work for the benefits of companies and individual information developers (the practice). Click here to download this white paper
Information design and delivery includes technical documentation, instructional design, Web content development, graphics and multimedia, and technical marketing communications. Click here to download this white paper