Indian BPOs got their start competing on price. Now there are geographies that offer even lower prices. At the same time, buyers’ shopping criteria includes more than just price. How are BPOs adopting to the new pressures? Here are four major world trends affecting Indian BPOs and their productivity goals. 1. The changing marketplace “The [...]
A new study by Monitor Group and the Rockefeller Foundation examines BPO that delivers a “double bottom line”—a strong business case and social impact. There’s little doubt that offshoring business process work can deliver cost savings for outsourcing customers and profits for business process outsourcing (BPO) providers. But can the BPO industry actually improve the [...]
During the heat of the August monsoon, I traveled to New Delhi to speak at the NASSCOM BPO Strategy Summit. The sights, smells and intensity of India never cease to amaze and delight me. I speak at conferences all over the world including world-class events hosted by Sourcing Interests Group (SIG) and IAOP. All three [...]
A recent all-encompassing business process outsourcing contract with a whopping 13-year term is another sign of the booming BPO market in Brazil, which has been growing at an annual average rate of 6.5 percent over the last four years, according to The Brazilian Association of Information Technology and Communication Companies (BRASSCOM). Today, many Brazilian IT [...]
Corbus, LLC, a global solutions provider founded in 1994, offers superior services combining years of experience, solid partnerships and adaptability. Corbus’ solution offering includes Information Technology (IT), Supply Chain Management (SCM) and Project Management (PMO) services. Our IT portfolio consists of E-Commerce, Business Intelligence, Content Management, Third Party Testing and Custom Solutions. In SCM, we [...]
Outsourcing Excellence Award – Best Global Services: Carillion PLC and Accenture Carillion PLC is a leading support services company. It operates in a highly competitive industry where achieving its margin targets demands a rigorous approach to controlling costs and delivering profitable growth. Carillion’s disparate processes and underlying systems were a potential obstacle to that growth. [...]
Every company that relies on a large workforce has one thing in common – the desire to acquire and manage workers in a way that provides the most value without hurting the bottom line. But usually that is where the similarities end. Most companies have unique goals, objectives and challenges of varying complexities that require [...]
The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services [...]
WNS is a leading global Business Process Outsourcing (BPO) company. Founded as British Airways’ captive back-office in 1996, WNS has today risen to a leadership position with more than 200 global clients, serviced by over 21,000 professionals across 23 global delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. [...]
What happens in an outsourcing relationship when the two partners are willing to go beyond each of their comfort zones to solve an intractable problem? Answer: a win-win for both partners as well as the relationship itself. This is the story of how Rio Tinto, a leading international mining group, and Infosys BPO, its outsourcing [...]
Change sometimes brings unintended consequences. When outsourcing relationships several years ago took on the characteristic of delivering services from one or more offshore locations, an unintended consequence was “talent wars” and attrition. Unmanaged attrition among a provider’s ranks leads to unsatisfactory service delivery and higher costs. How can the parties manage this dilemma? Should they [...]
3i Infotech is a global Information technology company with a broad range of solutions. In 1999 we started off with just two offerings: application development & maintenance and IT infrastructure services. In addition, there was a team handling the back-office transaction processing work for the ICICI Bank, a NYSE-listed organization. We have expanded our portfolio [...]
Zalaris is a leading pan-Nordic provider of innovative and cost-effective HR Outsourcing (HRO), HR technology and HR consulting services to large Nordic and international customers. Our smartHR solution powered by SAP HR includes a full service range of comprehensive personnel administrative processes including payroll, employee help desk, talent management and analytics. As an SAP BPO [...]
A Wipro Trend Setter Conversation with Jyotirmay Datta, Global Industry Head for Medical Devices Emerging markets will play a “big role” in altering the business mix of medical device manufacturers, posits Jyotirmay Datta, Global Industry Head for Medical Devices for Wipro. Medical devices include any and everything physicians and caregivers use to treat patients or [...]
iGATE is enjoying significant growth and currently performing strongly in the market with a 200%+ increase in stock price since 2009 and market cap increasing from $300 million to nearly $1 billion. I spoke with David Kruzner, Senior Vice President, about the way iGATE goes to market, its differentiation, and how its customers benefit from [...]
Peter Bendor-Samuel, Everest Group CEO, discusses how strategic BPO services can help grow your business even while driving bottom-line savings.
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